Service Technician

The Service Technician will play an integral role in developing lasting client relationships, providing exemplary service and support by accurately diagnosing and repairing devices, and acting as a technical liaison between the company and the clients we serve. They will be responsible for the maintenance, and repair of medical equipment and devices.

Key Responsibilities:

● Maintenance & Repair:

○ Perform repairs, maintenance and safety inspections on medical equipment to ensure optimal performance, longevity, and safe operating conditions.

○ Test and calibrate components using a variety of manuals, troubleshooting techniques, and code requirements.

○ Diagnose and troubleshoot issues with accuracy and precision, repairing or replacing parts as necessary.

○ Keep detailed records of maintenance and repair work, ensuring compliance with regulatory standards.

● Technical Support:

○ Provide technical support to healthcare providers and staff.

○ Respond to urgent service requests in a timely manner to minimize downtime.

○ Troubleshoot equipment malfunctions over the phone or by video call directly with clients and sales representatives.

● Compliance & Safety:

○ Ensure all equipment complies with safety, regulatory, and manufacturer guidelines.

○ Ensure documentation is complete, clear, timely, and accurate.

○ Participate in safety audits and inspections to ensure a safe working environment.

● Customer Service:

○ Communicate clearly and effectively with clients to understand their needs and provide tailored solutions.

○ Ensure customer satisfaction by delivering high-quality service and support.

○ Perform other duties as assigned by the Director of Operations or Service Manager.

Qualifications:

● Education & Experience:

○ Certificate or Degree in Biomedical Engineering, Electronics, or a related field.

○ Minimum of 2-4 years of experience working with electronics equipment, preferably in the medical field.

○ Experience with computers and medical devices.

● Skills & Competencies:

○ Strong technical skills in the maintenance, and repair of medical equipment.

○ Excellent problem-solving abilities, organizational skills, and attention to detail.

○ Ability to work both independently and in teams managing multiple tasks, simultaneously, in a fast-paced environment.

○ Ability to solve technical and performance issues using information from a variety of different sources.

○ Ability to interpret technical data like electronic circuit diagrams, schematics, and blueprints with skilled proficiency in the use of tools and test equipment.

○ Advanced computer skills - Proficiency with G-Suite (Docs/Sheets) highly desired.

○ Basic understanding of anatomy, physiology, and medical terminology.

○ Working knowledge of technical requirements, codes, and standards associated with the field.

● Certifications:

○ Valid driver’s license and ability to drive to pick up parts as necessary.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Ability to lift up to 50 pounds?

Education:

• DCS / DEC (required)

Experience:

• Service Technician: 3 years (required)
• Servicing medical devices: 3 years (required)
• Repairing equipment: 3 years (required)

Licence/Certification:

• Driver's License (required)

Work Location: In person