Service Writer

We are the best at what we do so what are you waiting for?

The Calmont Group is growing and we would love for you to come and grow with us!

In business for nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.

ABOUT THE ROLE

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Service Writer at our Calmont Equipment / Calmont Truck Centre location Red Deer.

As the Service Writer, your primary responsibility is to manage the day-to-day administrative and clerical functions of the Service Department. As the first point of contact, you will represent the Service Department and the company to our customers. Some of the job duties will include, but are not limited to:

• Greeting and assisting all customers that enter the service area.
• Addressing customers’ questions and concerns in person, thru email, or on the phone.
• Acting as liaison between the Service Department and our customers.
• Contacting customers when extra work is required ensuring that work is authorized.
• Continually following-up on status of repairs to ensure units will be ready when promised.
• Advising customers of status of repairs and any delays if unit will not be finished when promised.
• Working with service personnel to provide accurate quotes on costs of repairs.
• Providing work orders to Shop Foreman for scheduling.
• Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
• Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.

DESIRED SKILLS AND EXPERIENCE

• Energetic and friendly with excellent verbal and written communication skills.
• Self-starter with the ability to prioritize and organize workload in a fast-paced environment.
• Excellent attention to detail with a sense of urgency to meet tight deadlines.
• High School Diploma or GED.
• Minimum of 1 year Customer Service experience.
• 2 – 5 years prior service department technical experience or mechanical background preferred.

WHY YOU SHOULD APPLY

If you enjoy working in a fast-paced environment and believe in providing excellent customer service, then this may be the opportunity for you! At Calmont, we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first class benefits package for the correct individual.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Are you currently residing in Canada?
• How many years of experience do you have regarding the position being applied?
• What interests you in this role with Calmont?
• What are your wage expectations for this position?
• Are you currently working? how much notice would you need to provide?
• If you could provide 3 work qualities about yourself, what would they be?
• Can you provide 3 work related references if you are selected for this role?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person