Service Writer/Advisor

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Job Overview
We are seeking a dedicated and detail-oriented Service Writer/Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless communication process between clients and service technicians. This role requires a strong understanding of automotive repair processes, excellent customer service skills, and the ability to manage service requests efficiently.

Responsibilities

• Greet customers and assess their automotive service needs.
• Create detailed service orders based on customer requests and vehicle conditions.
• Provide accurate estimates for repairs, including auto estimating for various services such as oil changes, diesel engine repair, and air brake systems.
• Collaborate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Maintain clear communication with customers regarding the status of their vehicles and any additional services required.
• Handle customer inquiries and resolve any issues related to service delivery.
• Document all services performed and parts used in the repair process.
• Promote additional services and products to enhance customer satisfaction and business growth.

Skills

• Strong sales skills with the ability to upsell automotive services effectively.
• Proficiency in auto estimating and knowledge of automotive service procedures.
• Familiarity with various aspects of automotive repair, including diesel engine repair, auto body repair, and air brake systems.
• Excellent communication skills to interact professionally with customers and team members.
• Ability to work collaboratively with service technicians to ensure quality service delivery.
• Detail-oriented mindset with strong organizational skills to manage multiple service requests simultaneously.
• Previous experience in a similar role within the automotive industry is preferred but not required.

Join our team as a Service Writer and contribute to providing exceptional automotive services while enhancing customer satisfaction!

Pay: $15.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: In person