Servicenow Architect

Devoteam is an AI-driven tech consulting firm specialised in cloud platforms, cyber, data, and sustainability.

Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.

With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.

Do you thrive on designing and implementing innovative solutions that revolutionize how businesses operate? Are you passionate about the ServiceNow platform and its potential to drive digital transformation?

In your role as a Platform Architect, your expertise in successful ServiceNow projects will be a strong asset to make informed technical decisions that align with a client's desired business outcomes. You will play a key role in raising the bar on quality and continuously promote the growth and development of the many teams by acting as both a mentor and coach.

In addition to your technical expertise, it is essential to possess demonstrated experience in management consulting and professional services, enabling you to go beyond technical matters and provide comprehensive support.

What you will do:

• Architect and implement tailored solutions: Design and deliver innovative ServiceNow solutions for ITSM, ITOM, ITBM, CSM, and HRSD, addressing our clients' unique needs and challenges.
• Advise and guide clients: Collaborate with clients stakeholders to understand their business goals, ensuring solutions align with their strategic vision.
• Ensure best practices: Adhere to industry standards, Devoteam methodologies, and security protocols in all your projects.
• Drive innovation: Explore and implement cutting-edge ServiceNow features to help clients optimize operations and stay ahead of the competition.
• Mentor and inspire: Lead and guide junior team members, fostering a collaborative environment and building internal expertise.
• Support business growth: Contribute to pre-sales activities, including solution scoping and proposal development, to expand Devoteam's ServiceNow practice.

• Proven expertise: 5+ years of experience as a ServiceNow Architect, with a strong understanding of the platform's capabilities and best practices. Engaged in the technical evaluation of requirements in relation to the ServiceNow platform architecture, platform capabilities, and industry best practices
• Technical proficiency: Hands-on experience with ServiceNow development, configuration, integration, administration.
  Experience in the design and implementation of ServiceNow security architecture.
  Ability to design a platform operating model
  Involvement in environment and platform health support (performance, manageability, usability, scalability, upgradability, and security)
• Certification advantage: Hold relevant ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, ITIL V4). Other ServiceNow disciplines (CIS in CSM, HR, SecOps, ITOM, etc.)
• Client-centric approach: Excellent communication and interpersonal skills, with a proven ability to build strong client relationships. Enterprise vision of integrating ServiceNow Platform into the ecosystem of a client.
• Problem-solving mindset: A passion for tackling complex challenges and finding innovative solutions.
• Team player spirit: A collaborative and supportive approach to working within a team environment.

Partner with a multi-awarded, Best Workplace & premium consulting company in Luxembourg. Devoteam Luxembourg offers a vibrant work culture that promotes innovation, knowledge sharing, and continuous learning. When you join our team, you will enjoy:

• Continuous Growth. Surf with the latest trends, top experts, and extensive growth opportunities through mentoring, strong cloud partnerships (Microsoft, ServiceNow, ..), local Training Center, certifications programs and our Power Skills Academy;
• Be part of something bigger. Work for a company that values social impact, sustainability, and digital inclusion. Our CSR strategy will empower your ideas through the Devoteam Fondation and its volunteering possibilities;
• Team Diversity. Join a team of 140 tech-enthusiasts from 30 diverse nationalities where togetherness & celebrating successes are paramount.

Devoteam stands for equal opportunities. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All our positions are open to people with disabilities.