Servicenow Developer

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Date: Jul 23, 2026

Location:
Pune, MH, IN

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Company: Black & Veatch Family of Companies

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Req Id : 116214

Job Title : ServiceNow Developer

Business Unit sector : CPL-BECIO-CIO

Department: BVCPL CIO

Work Location : INPUNE

Opportunity Type : Staff

Relocation eligible : Yes

Full time/Part time : Full-Time

Contract Hire Only for this Project: No

Visa Sponsorship Available: No

Recruiter : Indranee Bindu

Job Summary

We are seeking a ServiceNow Developer to design, develop, and maintain scalable solutions across the ServiceNow platform. This role is responsible for translating business requirements into technical solutions, spanning configuration, scripting, integrations, and platform automation across multiple enterprise workflows.

This is a developer-focused role that operates across multiple ServiceNow domains (ITSM, ITAM (SAM/HAM), ITOM, IRM, SecOps, SPM, CMDB, and emerging capabilities), assigned based on backlog demand and platform priorities.

The ideal candidate brings strong JavaScript proficiency, hands-on platform scripting expertise, and a configuration-first mindset, building solutions that are maintainable, upgrade-safe, and aligned to platform governance standards.

This role operates on an overlapping coverage model with onshore (US-based) teams, ensuring continuity of delivery and platform support across global time zones.

Key Responsibilities

Design, Develop, and Implement

Build and customize ServiceNow applications and modules including ITSM, ITOM, ITAM, SAM, IRM, and other enterprise workflows
Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub
Build and configure Scripted REST APIs for inbound/outbound data flows
Develop catalog items, record producers, and service request workflows

CMDB & CSDM Management

Implement and maintain a healthy and accurate CMDB following CSDM principles
Design and maintain data models, IRE rules, and relationships between Configuration Items (CIs) to support IT operations and business services
Support Discovery, Service Mapping, and reconciliation configurations

Automation & Optimization

Develop automation solutions leveraging Flow Designer, subflows, orchestration, and custom scripting to streamline IT and business processes
Enhance platform performance, availability, and reliability through proactive maintenance and optimization
Build and maintain workflows, notifications, and scheduled jobs

Governance & Best Practices

Adhere to ServiceNow development best practices including code reviews, reusability, documentation, and compliance with organizational standards
Maintain platform integrity during upgrades, patches, and deployments
Follow configuration-first principles to minimize technical debt and preserve upgrade-safety
Manage Update Sets, application scoping, and instance deployment practices

Testing & Troubleshooting

Conduct unit testing, debugging, and root-cause analysis throughout the development lifecycle
Leverage ATF (Automated Test Framework) for repeatable test execution
Troubleshoot and enhance existing ServiceNow solutions to meet evolving business needs

Collaboration & Delivery

Work with Capability Leads, Architects, and stakeholders to translate requirements into scalable technical solutions
Participate in Agile/Scrum ceremonies and contribute to sprint planning, estimation, and retrospectives
Provide effort estimates for development work and communicate technical risks or dependencies
Maintain development documentation and contribute to knowledge base articles

Follow-the-Sun Collaboration

Provide overlapping coverage with onshore (US-based) teams to support continuous delivery
Participate in handoff protocols to ensure visibility into in-flight work, blockers, and decisions
Support off-hours releases, urgent fixes, and global delivery cadence as required

Continuous Improvement

Research and implement emerging ServiceNow capabilities including Predictive Intelligence, Performance Analytics, and NowAssist
Stay current with ServiceNow releases and evaluate new features for adoption
Contribute to technical standards, runbooks, and platform best practices
Management Responsibilities
Acts in capacity of a "lead person." Does not have management responsibility for the people to whom they provide work direction.
Preferred Qualifications
5– 12 years of hands-on ServiceNow development and configuration experience
Proven expertise in one or more of the following: ITSM, ITOM, ITAM (SAM/HAM), SAM, IRM, SecOps, CSDM, and CMDB
Strong proficiency in JavaScript, Glide API (GlideRecord, GlideSystem, GlideAggregate), HTML, CSS
Hands-on experience with REST/SOAP integrations and Scripted REST APIs
Experience with ServiceNow data structures, Update Sets, ACLs, Business Rules, Client Scripts, UI Policies, and UI Actions
Experience with Flow Designer, subflows, and workflow automation
Experience with Update Sets, application scoping, and instance deployment practices
Experience working in Agile/Scrum delivery environments
Strong problem-solving and analytical thinking
Excellent written and verbal communication skills (English proficiency required for global team collaboration)
High attention to detail with a focus on quality, efficiency, and continuous improvement
Ability to work collaboratively in cross-functional and globally distributed teams

Preferred

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
One or more Implementation Specialist Certifications (CIS-ITSM, CIS-ITOM, CIS-SAM, CIS-HRSD, CIS-Discovery, etc.)

Experience with:
IntegrationHub and MID Server configurations
UI Builder, Workspaces, and Now Experience Framework
Service Portal widget development
Predictive Intelligence, Performance Analytics, and NowAssist
Familiarity with ITIL v4 fundamentals
Experience with ATF (Automated Test Framework) for script testing
Experience operating in follow-the-sun support models with global teams
Minimum Qualifications

Bachelors degree in computer science or related field OR equivalent work experience. In addition to the education requirements, eight years related experience. Training related to business area supported (i.e. Accounting, Engineering, etc.).

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Certifications
Work Environment/Physical Demands

Typical office environment.

Competencies
Interpersonal Skills
Communicates effectively
Salary Plan
ITS: Information Technology Service
Job Grade
016

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. We offer professionals an array of health and welfare benefits that vary based on their geographic region and employment status. This may include health, life accident and disability insurances, paid time off, financial programs and more. Professionals may also be eligible for a performance-based bonus program.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

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