Servicenow Lead

Axiom Technologies is a global IT services and consulting company specializing in IT Infrastructure, Cloud Solutions, Managed Services, Software Development, Cybersecurity, and Data Analytics. With a strong presence across multiple regions, we deliver innovative technology solutions across diverse industries such as Healthcare, Finance, Education, and Manufacturing, tailoring our services to meet the unique needs of every client. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Role Overview

We are seeking an experienced ServiceNow Lead with strong expertise in telecommunications processes and platforms. This role will lead the design and implementation of ServiceNow solutions tailored for large-scale Telco environments, ensuring alignment with business objectives and industry standards.

Key Responsibilities

• Define and implement enterprise-scale ServiceNow architecture across CSM and TSM
• Develop integration strategies for OSS/BSS systems and telecom-specific platforms.
• Lead workflows for Customer Service Management (CSM) and Telecom Service Management (TSM).
• Design self-service portals, virtual agents, and automation for high-volume telecom operations.
• Ensure adherence to ITIL best practices and telecom regulatory frameworks.
• Establish architecture standards and drive process optimization for service assurance and provisioning.
• Collaborate with business leaders and technical teams to align solutions with strategic goals.
• Provide thought leadership and mentor delivery teams.

Required Skills & Experience

• Deep understanding of telecom processes: Order Management, Service Assurance, Network Operations.
• Experience in large-scale digital transformation projects within Telco environments.
• ServiceNow platform mastery (ITSM, ITOM, TSM, CSM).
• Strong knowledge of integrations using REST/SOAP APIs and orchestration workflows.
• ServiceNow Certified Technical Architect (CTA).
• ITIL Foundation and relevant CIS certifications.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologie.com.