Settlement Resource Worker - Arabic Speaking (Maternity Leave)

Settlement Resource Worker - Arabic Speaking (Maternity Leave)

WHY WORK FOR THE YMCA?

The YMCA of Niagara is a mission-driven organization committed to fueling a healthy, connected, and engaged Niagara. Our presence in over 100 program sites has been impacting the community with dedication and purpose for over 150 years.

Our legacy in the community is a testament to the transformative work we do. We serve a diverse range of individuals and families, with a commitment to inclusivity, collaboration, and the wellbeing of all. As we move forward, we are embracing a revitalized approach to meet the evolving needs of the community and actively contribute to transforming lives across Niagara.

Guided by our shared values – caring, health, honesty, inclusiveness, respect, advocacy, and responsibility - the YMCA provides our employees with meaningful opportunities to make a positive impact on individuals and the health of our communities.

Our dynamic team is dedicated to maintaining our positive growth trajectory though continuously adapting and innovating our services and programs to meet the changing landscape in Niagara.

NATURE & SCOPE

• The YMCA of Niagara, through funding provided by Immigration, Refugee and Citizenship Canada (IRCC), operates two Newcomer Information Centres (NICs) in the Niagara Region
• The core function of the Centres is information collection, maintenance and dissemination of resources related to all aspects of settlement and to share the information with existing agencies
• The Settlement Resource Worker – Newcomer Information Centre is a member of the Employment and Newcomer Services team and reports to the NIC Coordinator
• There are no direct reports to this position

RESPONSIBILITIES

• Assess client needs, identify appropriate resources, provide all necessary information, and identify alternate resources for clients, as appropriate
• Provide clients with information that is timely, accurate and comprehensive
• Refer clients to appropriate services that meet individual needs, and empower them to access information in a self-directed manner
• Research, maintain and stay up to date with settlement and community related information for new immigrants
• Advocate on behalf of the client with other agencies, when (if) necessary
• Attend resource-sharing meetings, and/or other community events, as assigned
• Conduct individual and group orientation sessions and offer general information assistance to clients and service providers
• Deliver information sessions and workshops on settlement related issues on a regular basis
• Maintain accurate client data records by collecting all appropriate demographics. Use intake forms, iCARE and other databases as required
• Collect, organize and file hard copies of flyers, brochures, and pamphlets of programs and services offered by government and agencies serving immigrants
• Participate in training and adhere to the YMCA Child Protection Policies and Procedures as established by the YMCA of Niagara
• Keep an eye on resource and information (R&I) clients to ensure their needs are met and address concerns with EO staff as needed
• Other duties as required

QUALIFICATIONS

• Post-secondary degree/diploma in Social Sciences, Education or another related field
• Must be fluent in English (reading, speaking and writing)
• Must be fluent in Arabic, as defined by the contract (reading, speaking and writing)
• Minimum 1-year experience working with newcomer population; knowledgeable about settlement information and issues
• Strong communication and interpersonal skills
• Knowledge of immigration and community programs and services (government, community groups and agencies) in Niagara Region
• Must have valid driver’s license and a vehicle, as travel around the Niagara area may be required
• Current Standard First Aid/CPR(C) from an approved agency
• Upon hiring, applicants 18 years of age and older must submit a clear and satisfactory Police Vulnerable Sector Check (PVSC) issued for the YMCA of Niagara

COMPETENCIES

Diversity
Appreciates that people with different opinions, backgrounds and characteristics bring a richness to the YMCA.

Integrity
Demonstrates responsible behaviour at all times and maintains high ethical standards.

Relationship Building and Collaboration
Builds positive interactions both internally and externally to achieve work related goals.

Self-Management
Works independently with minimal supervision.

Sense of Community
Demonstrates an awareness and understanding of community and responds to identified needs.

Communication
Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the YMCA.

APPLICATION PROCESS

Interested applicants are invited to submit an application by noon on December 5, 2025.

Internal applicants are encouraged to apply on our internal job board by logging into their UKG portal and navigating to Myself > My Company > View Opportunities. Internal applicants are also encouraged to notify their supervisor before applying.

All applicants are thanked for their interest. Only those applicants being considered for an interview will be contacted by email.

Accessibility accommodations and materials in alternate formats for individuals with disabilities can be arranged upon request.

For more information on other opportunities at the YMCA of Niagara, please visit: ymcaofniagara.org

Licenses & Certifications

• CRC Basic Check