Shift Leader

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Summary:

A Shift Leader oversees daily restaurant operations during their assigned shift, ensuring smooth and efficient service. They act as a manager when a General Manager or Assistant Manager is not present, supervising staff and upholding company standards for quality, service and cleanliness.

Responsibilities:

· Team management and leadership:

o Delegate tasks and responsibilities to employees during the shift.

o Train new team members on company procedures and standards.

o Motivate the team to meet sales goals and deliver exceptional customer service.

o Provide coaching and feedback to help employees improve their performance.

o Resolve disputes or conflicts among staff members.

· Customer service:

o Lead by example to ensure all guests receive a positive experience.

o Handle customer complaints and resolve issues promptly and professionally.

· Operational Duties:

o Assist with opening and closing procedures, including cash handling, balancing registers and preparing deposits.

o Conduct inventory checks, restock supplies and communicate needs to management.

o Ensure compliance with all company policies and procedures, including food safety and sanitation standards.

o Monitor the dining room, kitchen and other areas to ensure they are clean, organized and running efficiently.

o Jump in to help with any restaurant role as needed, such as preparing food or serving customers.

o Report on employee attendance, productivity and other daily operational matters to the management team.

Skills and qualifications:

· Experience – Previous experience in the restaurant industry, often as a crew member, is required. Some management or supervisory experience is preferred.

· Education – A high school diploma or GED is preferred.

· Key competencies:

o Strong leadership, communication, and interpersonal skills.

o Problem Solving and conflict resolution abilities.

o Excellent customer service skills.

o Ability to work in a fast-paced environment and high pressure situations.

o Experience with cash handling and Point-of-Sale (POS) systems.

o Knowledge of food safety regulations and standards.

o Basic math skills.

o Physical ability to stand for long periods and lift up to 50 lbs.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person