Shop Assistant

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We are seeking an enthusiastic and customer-focused Shop Assistant to join our team on a part-time basis. As a Shop Assistant at Heavins, you will be the face of our store — guiding customers, answering product questions, and ensuring every person who walks through our doors leaves with exactly what they need.

This is a varied, floor-based role working across our departments, which include Electrical Appliances (Euronics), Hardware & DIY, Paint & Decor, Bathroom, Gardening & Outdoor, and Homewares. You will have a direct impact on our customers’ experience and contribute to the success of the business every day.

Key Responsibilities

Customer Service:

• Provide an outstanding customer experience that reflects the company’s high standards and ethos — “If you need some help, ask an expert”
• Warmly greet and assist customers on the shop floor, listening to their needs and guiding them to the right products
• Answer customer questions accurately and confidently, and close sales in a helpful, non- pressured manner
• Handle customer queries, complaints, and returns professionally and in line with company policy
• Assist with organising product repairs, service calls, and after-sales queries (particularly in the Euronics electrical department)
• Contribute to the store’s positive atmosphere by being respectful, helpful, and approachable at all times

Sales & Product Knowledge:

• Develop strong product knowledge across your assigned department(s) to confidently advise customers
• Exhibit familiarity with current product ranges, trends, and promotions across Hardware, Electrical, Paint, and related categories
• Support sales by actively upselling and cross-selling complementary products where appropriate
• Achieve individual and team sales targets, and contribute to the store’s monthly sales performance
• Stay up to date with new product arrivals, supplier promotions, and seasonal ranges

Shop Floor & Merchandising:

• Ensure the replenishment of product on the shop floor so the full product range is always available for customers
• Assist in merchandising, display projects, and promotional setups as directed by management
• Maintain a clean, tidy, and well-organised shop floor and department area at all times
• Process customer transactions accurately using the till/POS system, including cash and card payments
• Support daily opening and closing procedures as required
• Assist with stock receiving, checking deliveries, and putting away stock when needed

What We’re Looking For

The ideal candidate will be:

• Passionate about customer service and genuinely enjoy helping people find solutions
• A confident communicator who can explain products clearly and listen actively to customers’ needs
• Motivated and results-driven, with a positive attitude towards meeting sales targets
• Flexible and adaptable — organised, good at managing time, and able to thrive in a busy retail environment
• A strong team player who can also take initiative and work independently on the shop floor
• Available for flexible shifts including weekdays, weekends, and peak trading periods such as Bank Holidays and seasonal sales events
• Previous experience in a retail sales role is an advantage — a background in hardware, DIY, electrical, or home improvement is particularly welcome
• A DIY enthusiast or someone with an interest in home, garden, or electrical products would be a great fit
• No experience? No problem — we provide full product training to the right candidate

Job Types: Part-time, Permanent

Pay: €14.15-€15.00 per hour

Benefits:

• Bike to work scheme
• Employee discount
• On-site parking

Work Location: In person