Shop Manager

About the New Zealand Red Cross

New Zealand Red Cross is a National Society member of the International Federation of Red Cross and Red Crescent Societies (IFRC), the world's largest humanitarian organisation. Our organisation has over 8,000 members and staff who contribute to the Red Cross’s mission of improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience. More information can be found at www.redcross.org.nz.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in New Zealand, the Pacific and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

• Be part of a team that shares your passion.
• Our organisation is made up of diverse and dedicated individuals.
• We value our employees as much as we value their work.

Diversity, inclusion and belonging

We strive to provide an environment where all staff and volunteers can thrive and have a sense of belonging- at a systemic, procedural, and individual level. We are committed to represent the communities we serve and to increase diversity throughout our people and leadership.

We know that a diverse and inclusive team helps us meet the needs of our clients and we welcome candidates from every ethnicity, national origin, gender identity, age and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Both paid, volunteer and community experience shape the skills and knowledge you bring to your application, so please share this within your application.

Work that benefits you

Creating a flexible and healthy work environment for our teams is important to us. We offer a wide range of in person and virtual roles to suit different operational needs, for casual and / or short-term contracts to full-time, permanent positions. Our benefits differ based on contract type and job level.

Work / life balance

We want our team to flourish in their roles at work—and in the many other roles in their lives. Offering flexible virtual/hybrid work for some roles allows our staff to balance their personal and professional priorities. In addition to a competitive salary package we offer, career development, annual flu vaccination, discounts on Southern Cross health insurance, five weeks annual leave.

Here are some ways we encourage this:

Employee networks to support our colleagues from diverse backgrounds, Takatāpui and Rainbow Network, Rōpū Hāpai Māori

• Green Team – sustainability network bringing together diverse knowledge to strength the sustainability of New Zealand Red Cross and the people we serve.
• The option to explore flexible working that suits your needs and ours.
• Development opportunities in te reo Māori me ngā tikanga.

Shop Manager

Permanent, Part-time (35.5 hours per week)

Orewa, Auckland

About the role – Kōrero mō te tūranga

In this role you will:

• Oversee day-to-day operations of the shop, including presentation, stock-sorting, pricing and opening and closing procedures
• Lead a team of Assistant Managers, Volunteers and support an effective and collaborative team environment , while maintaining shop rosters to ensure effective stop operations
• Recruit, train and retain shop employees with the support of the Retail Regional Manager
• Foster a positive team culture by providing training and development opportunities to enhance customer service and skills.
• Provide superior customer service and lead by example, maintaining professionalism and ensuring all employees and volunteers reflect the New Zealand Red Cross values
• Provide monthly reports on shop performance, sales trends, donations, and volunteer activities to the Retail Regional Manager

Who are we looking for? – Mā‎ wai te mahi nei?

To be successful you will have:

• Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
• A minimum of 2 years experience in a management role, preferably in retail or a customer service orientated role,
• Proven ability to lead, motivate, train, and develop teams, ensuring high performance and fostering a positive work environment.
• Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.
• Knowledge around ensuring all goods are priced within the Price Guidelines
• Experience in training and leading volunteers with diverse skills and abilities
• Flexibility to work varying shifts, including at least one weekend day as required

All applications MUST be submitted online which requires uploading the below details

• A recent copy of CV/Resume
• Cover Letter
• Passport
• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job, Applications close at 05:00 pm on 10/12/2024

If you wish to discuss this opportunity or for further information, please contact Katherine Rutgers at katherine.rutgers@redcross.org.nz

Note: We reserve the right to close applications before the closing date, so please register your interest early.