Shop Manager

Shop Manager

Permanent, Full-Time

Tuesday - Saturday (37.5 hours per week)

Hornby, Christchurch

About the role – Kōrero mō te tūranga

Our vibrant Red Cross shop in Hornby is buzzing with energy, and we’re looking for a dynamic individual to join our team! If you have a keen eye for fashion and a passion for delivering a warm, welcoming shopping experience, we want you on board. We're looking for someone who is confident in driving sales, hitting targets, and thriving in a fast-paced environment. You’ll work closely with our Shop Manager on Manchester Street, helping to manage stock allocation and ensure our store stays at the top of its game.

In this role you will:

• Oversee day-to-day operations of the shop, including presentation, stock-sorting, pricing and opening and closing procedures
• Lead a team of Assistant Managers, Volunteers and support an effective and collaborative team environment , while maintaining shop rosters to ensure effective stop operations
• Recruit, train and retain shop employees with the support of the Retail Regional Manager
• Foster a positive team culture by providing training and development opportunities to enhance customer service and skills.
• Provide superior customer service and lead by example, maintaining professionalism and ensuring all employees and volunteers reflect the New Zealand Red Cross values
• Provide monthly reports on shop performance, sales trends, donations, and volunteer activities to the Retail Regional Manager
• Be available to work Tuesday to Saturday

Who are we looking for? – Mā‎ wai te mahi nei?

To be successful you will have:

• Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
• A minimum of 2 years experience in a management role, preferably in retail or a customer service orientated role,
• Proven ability to lead, motivate, train, and develop teams, ensuring high performance and fostering a positive work environment.
• Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.
• Knowledge around ensuring all goods are priced with in the Price guidelines
• Experience in training and leading volunteers with diverse skills and abilities

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Career development opportunities
• Annual flu vaccinations
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Green Team, to foster connection and collaboration across our diverse workforce.

All applications MUST be submitted online which requires uploading the below details

• A recent copy of CV/Resume

• Cover Letter

• Passport

• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 17/03/2025

If you wish to discuss this opportunity or for further information, please contact Kate Messervy at kate.messervy@redcross.org.nz

Note: We reserve the right to close applications before the closing date, so please register your interest early.