Soft Services Manager

• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the Client receives services of the highest quality.
• Support the ROI operations lead in the development of business strategy in line with current and emerging client needs.
• Responsible for the day-to-day delivery of services to client in line with a consistent approach across the ROI.
• To actively work across the ROI with other site leads and as part of our ROI operation.
• Interface and collaborate with the country team and SME’s.
• Ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.
• Ensure consistent and effective governance at each site as agreed
• Responsible for all operational problem resolution and issue escalation.
• Ensure forecasts are completed and track performance against budget taking appropriate actions to manage P&L in line with contract to maximise profit and control of costs.
• Measure KPI’s and service standards against agreed and obligated levels.
• Be an informed and authoritative point of contact for the key stakeholders at site to address any performance or operational issues.
• Full understanding of contractual MSA, LSA, guiding principles applicable to site under new Vested Contract agreement and delivery of content to site.
• Management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring that: all statutory requirements and Sodexo policies and process are met; all associated records are maintained up to date; and with all relevant staff are trained and aware in its requirements and operation. In addition to foster and set goals that drive the QEHS culture for staff towards proactive rather than reactive systems.
• To work collaboratively with all central teams/SME’s to ensure a standardised, consistent and compliant approach is implemented in all service lines across all sites within micro region whilst delivering a fully compliant operation to our client.

• Proven experience in managing large site with multi-disciplined teams.
• Exceptional Client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand Client and contractual needs.
• Ability to manage multiple workloads and shifting priorities in a fast passed dynamic environment.
• Ability to interpret and utilise complex and varied financial and commercial information.
• Excellent interpersonal skills and ability to communicate effectively with customers, Clients and employees at all levels.
• Ability to achieve set standards and operate to performance criteria, for example health and safety, hygiene.
• Self-motivated and able to work on own initiative within a team environment.
• Proven track record of initiating and leading demanding business change programmes.
• Excellent communication, negotiating, influencing and facilitating skills.
• Challenges the status-quo, innovative, willingness and with a ‘can do & improve’ attitude.

• Experience of Soft FM contracts.
• Business or soft services qualification/ experience
• Experience in industry or large Blue Chip company.

Job Types: Full-time, Permanent

Pay: €55,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• Food allowance
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday

Work Location: In person