Solution Center Leader

Job Summary:

Emerson is offering an exciting opportunity for a Solutions Center Lead in South Korea! You will collaborate with marketing and sales teams to drive strategy and operations while becoming a subject matter authority on our products. You’ll address complex challenges, ensure a credible customer experience, and refine strategies using customer visit data. Key responsibilities include aligning strategies with business priorities and If you’re ready to advance your career with groundbreaking technology and a dynamic team, we want to hear from you!

In this Role, Your Responsibilities Will Be:

Customer Experience and Technology Leadership:

• Stay current with Emerson's portfolio solutions, championing cross-business unit solutions, from intelligent field instruments to software/AI.
• Present and demo Emerson's broad portfolio of technologies and solutions, bringing the vision of OneEmerson to life.
• Facilitate operational certainty discovery sessions to uncover customer difficulties and needs.
• Leverage technology expertise to address customer challenges using Emerson’s wide range of solutions and technologies.
• Develop and enhance Solutions Center experience scenarios and training programs tailored to customer requirements, in collaboration with internal collaborators.
• Collaborate with the marketing team to plan and complete customer events.

Solutions Center Strategy:

• Partner with other Solutions Centers across the APAC region to align strategies and share insights.
• Lead the planning and execution of the Strategy Committee, working with representatives from Korea Sales & Marketing teams.

Tech Evangelism and Industry Committees:

• Establish yourself as a respected industry expert and subject matter expert (SME).
• Represent Emerson in industry committee meetings, advocating for Emerson's interests and strategic direction.

Solutions Center Operations and Management:

• Gather feedback from customers, internal stakeholders, and business units using to identify new opportunities for improving the customer experience.
• Collaboratively develop new solutions to include in customer experience programs.
• Manage the installation and maintenance plans for these solutions in partnership.
• Play a pivotal role in upgrading and modernizing to improve customer experience.
• Co-manage hardware and software to work closely with business units and collaborators.
Ensure continuous improvement and maintenance of the Solutions Center, adjusting for evolving Emerson business priorities.

Who You Are:

You g ain insight into customer needs. You identify opportunities that benefit the customer. You come up with useful ideas that are new, better, or unique. You works cooperatively with others across the organization to achieve shared objectives.

For This Role, You Will Need:

• Undergraduate degree or equivalent experience in engineering or relevant field of study.
• 5~10 years of automation-related engineering or automation sales experience in a customer-facing role.
• Relevant experience in the industrial automation field across systems, instrumentation, software, and industrial communication.
• Superior communication skills with a highly developed attention to detail including exceptional technical writing skills.
• Ability to manage time and juggle multiple priorities to complete high-quality deliverables.
• Experience working in a fast-paced and highly cross-functional organization with an ability to operate successfully in a rapidly changing, ambiguous, and undefined environment.
• Experience leading cross-functional and diverse teams through networking
• Strong natural great teammate with the desire to work with cross-functional groups for broader organizational success.
• Preferred comprehensive industry knowledge in one or more of our core industries – Energy, Power, Chemicals, and Life Sciences, etc.
Preferred A/V-related equipment experience

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.