Solution Expert

Are you ready to elevate your career in a fast-paced, innovative environment where you’ll gain valuable experience and make meaningful contributions by being the technical backbone for impactful campaigns for the world's most admired brands? Do you thrive in a dynamic, collaborative environment where precision and operational excellence are the bedrock of success? At VML MAP, we're seeking a Solution Expert who is eager to dive in and deliver high-quality, error-free campaigns.

As our new Solution Expert, you'll be the technical steward and owner for all technical processes and solutions managed by MO. Your mission will be to leverage your comprehensive, end-to-end understanding of processes, platforms, and tools to provide operational support, ensuring seamless campaign execution and optimal platform performance. You'll troubleshoot technical issues, maintain platform functionality, and deliver essential technical training and support to your teammates.

More specifically, your tasks will include:

• Maintaining technical documentation and ensuring clear Confluence setup.
• Troubleshooting and resolving technical issues for campaign execution.
• Maintaining & configuring Catalyst tools and identifying optimization opportunities.
• Receiving and providing input on Tech & Data handovers , assisting with training and rollouts.
• Providing hypercare support for critical campaigns.
• Onboarding, guiding, and training Campaign Specialists and other Solution Experts.
• Identifying areas for upskilling and opportunities to expand service offerings.

At VML MAP, you'll join a vibrant, international collective of Producers, Solution Experts, Coordinators, and Operations Managers, all united by a shared dedication to delivering exceptional results for our clients. Collaboration isn't just a buzzword here; it's the heartbeat of what we do. You'll have the exciting opportunity to work hand-in-hand with cross-functional teams from our offices spanning the globe. You'll also gain hands-on experience operating within industry-leading marketing platforms like Salesforce Marketing Cloud and Adobe, alongside our essential internal tools such as JIRA, Catalyst, and others. This exposure will not only provide invaluable practical skills but also pave the way for growth within the dynamic realm of marketing operations.

We're seeking someone who is proactive, meticulously detail-oriented, and possesses an eagerness to learn. You thrive in a multicultural, fast-paced environment, and you excel both independently and as an integral part of a team.

While this position is ideal for those with foundational technical knowledge eager to apply their skills in a dynamic, hands-on environment, we welcome a large variety of backgrounds and experiences. Any prior experience in marketing operations or campaign execution with a strong technical focus is a definite advantage.

To truly shine in this role, you should possess:

• A genuine interest in marketing technologies and operations.
• Familiarity with marketing platforms, workflows, or automation tools (a plus, but not a prerequisite – we're here to help you grow!).
• A demonstrated ability to learn rapidly and seamlessly adapt to new processes and cutting-edge technologies.
• Exceptional organizational skills and an unwavering attention to detail.
• Excellent communication skills in English, enabling clear and effective collaboration.
• A proactive approach to problem-solving and a genuine willingness to contribute to our continuous improvement journey.

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.