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Genesys

Solutions Engineer

Posted on Nov. 26, 2024

Galway, Ireland
0 - 0 USD (yearly)

Full Time

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Join Us as a Solutions Engineer

Are you passionate about technology, problem-solving, and creating meaningful customer experiences? As a Solutions Engineer on our Global Solutions & Innovation Team, you'll play a pivotal role in showcasing the value of our cutting-edge solutions. From live demos and proof-of-concepts (POCs) to trial support and vision clip creation, you'll be the bridge between our innovative technology and the unique needs of our customers.

What You'll Do

1. Product Demonstrations

Wow potential and existing customers by delivering tailored, impactful product demonstrations that solve real business challenges.

2. Trial Program Support

Guide clients through solution trials with hands-on expertise, resolving technical challenges and optimizing trial setups to showcase the solution's full potential.

3. Proofs of Concept (POC)

Collaborate with field solution consultants to design and implement POC environments that bring our solutions to life in real-world scenarios.

4. Vision Clip Creation

Develop engaging and clear vision clips to demonstrate product capabilities, helping customers visualize the transformative benefits of our solutions.

5. Team Collaboration

Partner with sales teams to deeply understand customer needs and provide technical expertise on product functionality, integration, and architecture.

6. Technical Sales Support

Be the go-to technical resource, resolving inquiries, addressing concerns, and helping customers navigate complex solutions with confidence.

What You'll Bring

Qualifications & Experience:

A Bachelor's degree or equivalent experience in technical sales, solution engineering, or a related field—experience in the tech or software industry is a big plus!
Technical savvy with an understanding of software architecture, cloud computing, and enterprise applications.
Proven ability to craft and articulate compelling value propositions that resonate with diverse stakeholders.
Strong problem-solving skills and creativity to adapt solutions to dynamic customer requirements.
Excellent communication and interpersonal skills with a knack for collaboration across teams and cultures.
Prior experience with Cloud or CCaaS (Contact Center as a Service) companies is highly desirable.

Mindset & Skills:

Self-motivated and proactive—you’re someone who takes ownership and thrives independently or as part of a team.
A deep passion for understanding customer needs and delivering technical solutions that make an impact.
A willingness to travel up to 20% to connect with customers and teams.

Why Join Us?

At Genesys, we’re on a mission to redefine customer experiences through innovation. As part of our team, you’ll work with cutting-edge technology, collaborate with brilliant minds, and help customers unlock their potential. From Galway, Ireland, you’ll be at the heart of exciting projects that shape industries and deliver meaningful impact.

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI (Artificial Intelligence), our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit

www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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