Solutions Specialist - Clinical Control Systems

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

He aha te tūranga - About the role:

Due to the complexity of our organisation and nature of our business, we are required to support the needs of a hugely diverse range of users.

The Application Support role provides advice and assistance to users of the software and responds to problems that can either occur abruptly or after a software implementation that may require immediate analysis and resolution. In this 12-month, fixed-term position, you will:

• Support the continuous development and improvement of applications by having an informed understanding of the ambulance operations environment / practices, providing recommendations / suggestions and supporting the development and implementation of upgrades.
• Support the maintenance of data / information captured by the applications to ensure the integrity of the data (both in quality and security).
• Identify issues, and risks (actual and potential) to the application and make recommendations to resolve and facilitated in their resolution.
• Build and maintain relationships of credibility with colleagues and stakeholders / operations managers, acting on an informed understanding of the organisation and the external environment to provide consistently professional, informed advice and support.
• Contribute to an agile and resilient workplace through consistent support for business continuity, including application and the promotion of associated initiative, policy, plans and risk management to help achieve St John’s objective of building resilient communities.

Ko wai koe - About you:

• Tertiary qualification in relevant field preferred (i.e., Business Administration, Information Systems, Computing Studies, or Information Technology).
• Possessing specialist knowledge of operating systems, device, applications and software
• Experience managing telephony systems preferred.
• Ability to explain application issues across all levels of stakeholders.
• Exceptional verbal and written communication skills – including ability to explain technical concepts in easy-to-understand language for non-technicians.
• Experience working in a 24/7/365 organisation as occasional work out of ‘normal work hours’ hours is expected.

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on 15 January 2025.

Please note, the Recruitment team will be taking a break for the festive season from Friday, 20 December, returning on Monday, 6 January. During this time, please direct inquiries to recruitmentexperience@stjohn.org.nz.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.