Spa Manager

Job Title: Spa Manager
Location: Yorkville, Toronto, ON
Company: Damara Day Spa & Medical Aesthetics
Employment Type: Full-Time – On-Site 40 hrs/week

Compensation: 50k Annual + Bonus

About Us:
Located in the heart of Toronto's prestigious Yorkville district, Damara is a world-class wellness destination offering an unparalleled experience of relaxation, rejuvenation, and self-care. Our commitment to exceptional service and premium treatments has made us a sought-after sanctuary for locals and visitors alike.

We are seeking an experienced Spa Manager to lead our team of skilled therapists, estheticians, and front-of-house staff, ensuring that our clients receive the highest level of service in a serene and luxurious environment. If you're passionate about spa operations, client service, and team leadership, this is the perfect opportunity for you.

Key Responsibilities:

• Team Leadership & Staff Management:

Oversee a team of spa professionals, including therapists, estheticians, and front desk staff. Provide coaching, training, and performance evaluations to ensure consistent high-quality service.

• Client Relations:

Cultivate a warm and welcoming atmosphere for clients, addressing their needs and ensuring their experience exceeds expectations. Handle client feedback, complaints, and concerns with professionalism.

• Operations & Scheduling:

Oversee day-to-day spa operations, including scheduling appointments, managing treatment rooms, ensuring supplies and equipment are well-maintained, and coordinating staff coverage.

• Financial Management:

Monitor and manage the spa’s budget, including revenue and expenses. Track sales performance, manage inventory, and implement strategies to increase revenue and optimize profitability.

• Marketing & Promotion:

Work closely with the marketing team to develop and implement promotions, seasonal offerings, and partnerships to attract new clients and retain loyal ones.

• Quality Control & Standards:

Ensure all treatments, services, and spa facilities follow health and safety regulations, maintaining the highest hygiene and quality standards.

• Administrative Tasks:

Handle booking systems, client records, payroll processing, and other administrative tasks to ensure smooth operations.

Qualifications:

• 3+ years of experience in spa management or a similar leadership role in the hospitality or wellness industry.
• Strong understanding of spa treatments, wellness services, and the luxury spa market.
• Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.
• Excellent organizational and time-management skills.
• Strong business acumen, with experience managing budgets and meeting financial targets.
• Passion for health, wellness, and delivering exceptional client experiences.
• Familiarity with spa management software and point-of-sale systems.
• Knowledge of the local Toronto/Yorkville area and its high-end clientele is an asset.

What We Offer:

• Competitive salary with performance-based bonuses.
• Discounted spa services and products.
• Opportunities for professional development and growth within a luxury spa brand.
• A collaborative and dynamic work environment at a prime location in Yorkville, Toronto.

How to Apply:
Please send your resume and a cover letter detailing your experience and why you're the perfect fit for the role to hr@damaraspatoronto.com We look forward to hearing from you!

Job Type: Full-time

Pay: From $50,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Flexible schedule
• Store discount

Flexible language requirement:

• French not required

Education:

• Secondary School (preferred)

Experience:

• Microsoft Office: 1 year (preferred)
• Retail management: 2 years (required)

Language:

• French (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person