Spa Receptionist

At Sparkling Hill Resort discover a one of a kind, multi faceted beauty that is unparalleled in North America. The KurSpa Reception team works to provide exceptional customer service and anticipate the guests’ needs by providing Front Desk support, hosting and guiding tours, and contributing to reservations by educating the guests on spa and salon experiences and treatments.

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members
• Discounts on gift shop retail, food and spa treatments
• Extended health benefits
• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Responsibilities include:

• Consistently offer professional, engaging and friendly service
• Create a welcoming atmosphere for guests during treatment check in and check out
• Maintain a high level of professionalism in all aspects of job performance
• Host guests through the facility and familiarize them with the surroundings while explaining the KurSpa History and vision
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells
• Communicate effectively between spa staff to ensure an efficient guest experience
• Promote a safe working environment by adhering to Hotel health and safety standards
• Use multi-lined phones
• Process transactions and adjustments in Maestro daily
• Perform any duties and responsibilities as assigned, including check lists
• Other duties as assigned

Qualifications:

• Excellent communication skills
• Excellent computer and typing skills skills
• Ability to maintain professional and welcoming demeanor at all times
• Must be focused on providing an exceptional level of service to every guest
• Previous Front Desk/Reception experience
• Previous spa experience also an asset
• 1-2 years of customer service experience required
• Ability to work flexible hours including evenings, weekends and holidays as required

Qualified applications may submit a detailed resume and cover letter to Ms. Jackie Veasey, Spa Manager. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Benefits:

• Dental care
• Discounted or free food
• Store discount
• Vision care

Shift:

• Afternoon shift
• Day shift
• Morning shift

Work days:

• Holidays
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Vernon, BC V1H 2K7: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person