Spa Supervisor - Full Time

Discover Your Future at Osprey Hotel – Where Every Day is a New Opportunity!

Our Hotel:

The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location! Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland’s Ancient East.

Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment? Look no further than the Osprey Hotel

Getting to the Osprey : Free onsite parking for staff . Using public transport , the bus will leave you just a short walk away from the hotel. Using the train , you can hop on the feeder bus into Naas from the Sallins train station and this will leave you with just a short walk to the hotel.

The Role:

At the Osprey Spa we want to create a relaxing atmosphere for our guests so they can escape the stresses of everyday life and indulge in the soothing and calming surroundings of our state of the art spa. The successful candidate will play a vital role in creating and achieving this exceptional tranquil haven for our guests. We are looking for someone to assist in ensuring the smooth and efficient running of our Spa ensuring standards and guest satisfaction are maintained at all times thus ensuring revenue is optimised.

About The Role

Duties will include:

• Ensure a consistently high standard of customer care is delivered across all areas of the Osprey Spa whilst providing a warm, genuine, and courteous welcome to all guests upon arrival and throughout their visit.
• Handle guest queries and complaints professionally, ensuring prompt resolution and escalation to management when necessary.
• Promote all facilities and services of the Osprey Hotel & Spa

• Ensure all new team members receive comprehensive training to deliver exceptional customer service.
• Liaise weekly with the Spa Manager regarding staff performance, incidents, or operational concerns.
• Support the rostering of adequate staffing levels in collaboration with the Spa Manager.

• Perform all treatments to the highest professional standards with a friendly and approachable attitude.
• Maintain hygiene and cleanliness of treatment rooms and spa areas in line with Health & Safety legislation.
• Stay updated on relevant policies and legislation governing safe spa operations, with support from management as needed.

• Assist in maintaining cleanliness and hygiene throughout the spa.
• Participate in demonstrations, promotional events, and marketing initiatives to maximise business potential.
• Monitor and manage stock levels, including ordering retail and salon products regularly.
• Ensure guest profiles are accurately updated and maintained.
• Support the achievement of departmental goals related to mystery audits and guest feedback.

The Ideal candidate will have the following;

• Must have previous experience.
• Must hold an ITEC, CIBTAC or CIDESCO qualification and be qualified in both face and body treatments
• Ability to work in a pressurised environment
• Take pride in their appearance and keep up to date with the spa industry
• Be enthusiastic, confident and passionate about the beauty industry
• Advanced Waxing desirable
• Deep Tissue Massage
• Voya training desirable

This is an exciting opportunity to join a hotel that is owned and managed by PREM Group, one of Europe s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM

The Osprey Hotel & Spa #ThisIsYourPlace

Required Criteria

• Must have previous experience.
• Must hold an ITEC, CIBTAC or CIDESCO qualification and be qualified in both face and body treatments

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited

• Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024

• Awarded ‘Best Workplace in Ireland 2024’

• Awarded ‘Best Workplace for Women in Ireland 2024’

• Awarded 'Best Workplace for Health & Wellbeing 2024'

• Awarded ‘Outstanding Employer’ by Failte Ireland

• Shared accommodation available if required

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Employee discount rates as well as friends and family rates

• Breakfast, lunch and dinner options provided

• Newly refurbished staff canteen

• Annual housekeeping awards including overall employee of the year and quarter year

• Summer and Christmas party

• Flexible working hours

• Excellent hotel staff rates across Ireland, UK & Continental Europe

• Employee assistance programme

• Discounted health Insurance

• Free car parking

Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events

Salary

Not disclosed