Spare Parts Call Agent

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Glen Dimplex is a privately owned, international group headquartered in Ireland which operates across four main product areas: Heating & Ventilation, Consumer Appliances, Flame and Precision Cooling. Glen Dimplex is one of the world's leading manufacturers of electric heating appliances and is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling, and ventilation. Our purpose is to be a leader in the transition to a more sustainable world. This is underpinned by our ‘Empower Now’ Sustainability strategy.

The Glen Dimplex values are important guiding principles and define the way all employees across the Group work: We Think Customer | We Care About People | We Value Innovation | We Keep It Simple.

The Role:

The Spare Parts Agent is responsible for sales, and distribution of spare parts. This role involves interacting with customers, suppliers, Trade customers and internal teams to ensure the timely and efficient supply of parts. The ideal candidate will have strong organizational skills, excellent customer service abilities, and a good understanding of inventory management.

Responsibilities:

• Customer Service: Assist customers in identifying and purchasing the correct spare parts, providing technical support and product information as needed.
• Order Processing: Process customer orders on SAP, ensuring timely and accurate delivery of parts.
• Supplier Coordination: Work with suppliers to source and order spare parts and delivery schedules.
• Sales Support: parts sales through various channels, including phone, email, and in-person interactions.
• Documentation: Maintain detailed records of transactions, inventory movements, and customer interactions. Other duties as assigned e.g., Registration administration, assist team members where required.
• Other duties: May be required to assist other teams when necessary.

Key Skills and Experience:

· Candidate with at least 12 months of previous experience in a similar role

· Excellent attention to detail and strong, friendly telephone manner.

· Customer service skills and computer literacy are essential.

· Ability to work in a busy professional environment.

· Ability to use initiative.

· Fluent English speaker.

· SAP experiences an advantage

Job Type: Full-time

Pay: €28,000.00-€30,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Company pension
• Employee assistance program
• On-site parking
• Private medical insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Sales and distribution of spare parts: 1 year (required)

Work Location: In person