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Specialist Customer Care Consultant
Posted on Dec. 19, 2024
- Brisbane, Australia
- 0 - 0 USD (yearly)
- Full Time

- You're flexible and resilient, eager to learn new skills and regularly shift between phone and specialist administration activities.
- You're a friendly, empathetic and self-aware team player who commits to being in the right place at the right time to support your team and ensure timely service for our customers
- You're adherent to the process, but also raise opportunities for resource, system and process improvement
- You take ownership of your development, are open to feedback and seek out opportunities to continuously improve
- You have experience working in a team environment and autonomously
Your skills and experience
- Recent experience in salary packaging and/or novated leasing.
- Great literacy, numeracy and computer skills
- Exceptional verbal and written communication skills
- Demonstrated attention to detail and compliance with legislative, regulatory and employer policy requirements.
Your role will include:
- Building and maintaining external and internal stakeholder engagement and relationships
- Maintaining specialist/Salary packaging novated lease queue volumes including hotlines and external phone lines
- Action and maintain related external/internal reports as necessary within required timeframes
- Adhere to personal and employer KPI’s
- Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company’s systems
- Extra duties as required
- Assist with general office administration tasks as required
- Novated leasing benefits and discounts
- 12 weeks paid parental leave and access to our Parents Portal
- Comprehensive learning and development opportunities to support your career growth
- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
- Exempt Employee Share Plan
Please note all successful candidates will be required to undergo background checks.
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