Find Your Next Job
Specialist Customer Care Consultant
Posted on Dec. 19, 2024
- Brisbane, Australia
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
- You're flexible and resilient, eager to learn new skills and regularly shift between phone and specialist administration activities.
- You're a friendly, empathetic and self-aware team player who commits to being in the right place at the right time to support your team and ensure timely service for our customers
- You're adherent to the process, but also raise opportunities for resource, system and process improvement
- You take ownership of your development, are open to feedback and seek out opportunities to continuously improve
- You have experience working in a team environment and autonomously
Your skills and experience
- Recent experience in salary packaging and/or novated leasing.
- Great literacy, numeracy and computer skills
- Exceptional verbal and written communication skills
- Demonstrated attention to detail and compliance with legislative, regulatory and employer policy requirements.
Your role will include:
- Building and maintaining external and internal stakeholder engagement and relationships
- Maintaining specialist/Salary packaging novated lease queue volumes including hotlines and external phone lines
- Action and maintain related external/internal reports as necessary within required timeframes
- Adhere to personal and employer KPI’s
- Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company’s systems
- Extra duties as required
- Assist with general office administration tasks as required
- Novated leasing benefits and discounts
- 12 weeks paid parental leave and access to our Parents Portal
- Comprehensive learning and development opportunities to support your career growth
- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
- Exempt Employee Share Plan
Please note all successful candidates will be required to undergo background checks.
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Amazon.com
Engineering Manager, Data Centers, Colocation Region Engineering- Eastern Us
DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all A…
Full Time | Dublin, Ireland
Apply 2 days, 20 hours ago
Rockwell Automation
Cpg End User Account Manager - Ireland
Rockwell Automation is a global technology leader focused on helping the world’s manufacturer…
Full Time | Dublin, Ireland
Apply 1 week, 2 days ago
Amazon Web Services
Delivery Consultant - Security
DESCRIPTION Are you a security focused professional who loves working with others on helping them u…
Full Time | Sydney, Australia
Apply 1 week, 4 days ago
Physiocare Limited
Chartered Physiotherapist
Job DescriptionChartered PhysiotherapistAre you passionate about physiotherapy and keen to work wit…
Full Time | Kilcock, Ireland
Apply 1 week, 6 days ago
KOS Ergonomics
Customer Operations Specialist
Who we are:At KOS Ergonomic Solutions, we are proud to be a market leader in providing Ergonomic so…
Full Time | Holycross, Ireland
Apply 2 weeks, 2 days ago
DNV
Associate Project Manager
About us We are the independent expert in assurance and risk management. Driven by our purpose, to …
Full Time | Montréal, Canada
Apply 2 weeks, 5 days ago
People's Choice Credit Union
Support Member Service Consultant- Elizabeth
Are you a customer service professional looking to start your career in banking? Working with us a …
Part Time | Sa, Australia
Apply 3 weeks ago
Nimbus academy
People Development Consultant (Remote)
OverviewWe are seeking a passionate and purpose-driven People & Performance Development Special…
Full Time | Columbus, United States of America
Apply 3 weeks ago