Find Your Next Job

Specialist Customer Care Consultant

Posted on Dec. 19, 2024

  • Full Time

Specialist Customer Care Consultant

Tailor Your Resume for this Job


We're offering multiple full-time and secondment roles to customer-focused, values-driven individuals to join our fun and dynamic team. We'll provide you all the necessary training and tools to answer inbound calls and process account requests, while you use your customer service excellence to provide the exceptional level of service RemServ customers have come to expect. Also offering the opportunity to learn and develop skills in the specialist and salary packaging novated lease world.
Who are you?
  • You're flexible and resilient, eager to learn new skills and regularly shift between phone and specialist administration activities.
  • You're a friendly, empathetic and self-aware team player who commits to being in the right place at the right time to support your team and ensure timely service for our customers
  • You're adherent to the process, but also raise opportunities for resource, system and process improvement
  • You take ownership of your development, are open to feedback and seek out opportunities to continuously improve
  • You have experience working in a team environment and autonomously

Your skills and experience
  • Recent experience in salary packaging and/or novated leasing.
  • Great literacy, numeracy and computer skills
  • Exceptional verbal and written communication skills
  • Demonstrated attention to detail and compliance with legislative, regulatory and employer policy requirements.

Your role will include:
  • Building and maintaining external and internal stakeholder engagement and relationships
  • Maintaining specialist/Salary packaging novated lease queue volumes including hotlines and external phone lines
  • Action and maintain related external/internal reports as necessary within required timeframes
  • Adhere to personal and employer KPI’s
  • Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company’s systems
  • Extra duties as required
  • Assist with general office administration tasks as required
What we can offer you:
  • Novated leasing benefits and discounts
  • 12 weeks paid parental leave and access to our Parents Portal
  • Comprehensive learning and development opportunities to support your career growth
  • Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
  • Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
  • Exempt Employee Share Plan
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Please note all successful candidates will be required to undergo background checks.

Tailor Your Resume for this Job


Share with Friends!

Similar Jobs


Amazon.com Amazon.com

Engineering Manager, Data Centers, Colocation Region Engineering- Eastern Us

DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all A…

Full Time | Dublin, Ireland

Apply 2 days, 20 hours ago

Rockwell Automation Rockwell Automation

Cpg End User Account Manager - Ireland

Rockwell Automation is a global technology leader focused on helping the world’s manufacturer…

Full Time | Dublin, Ireland

Apply 1 week, 2 days ago

Amazon Web Services Amazon Web Services

Delivery Consultant - Security

DESCRIPTION Are you a security focused professional who loves working with others on helping them u…

Full Time | Sydney, Australia

Apply 1 week, 4 days ago

Physiocare Limited Physiocare Limited

Chartered Physiotherapist

Job DescriptionChartered PhysiotherapistAre you passionate about physiotherapy and keen to work wit…

Full Time | Kilcock, Ireland

Apply 1 week, 6 days ago

KOS Ergonomics KOS Ergonomics

Customer Operations Specialist

Who we are:At KOS Ergonomic Solutions, we are proud to be a market leader in providing Ergonomic so…

Full Time | Holycross, Ireland

Apply 2 weeks, 2 days ago

DNV DNV

Associate Project Manager

About us We are the independent expert in assurance and risk management. Driven by our purpose, to …

Full Time | Montréal, Canada

Apply 2 weeks, 5 days ago

People's Choice Credit Union People's Choice Credit Union

Support Member Service Consultant- Elizabeth

Are you a customer service professional looking to start your career in banking? Working with us a …

Part Time | Sa, Australia

Apply 3 weeks ago

Nimbus academy Nimbus academy

People Development Consultant (Remote)

OverviewWe are seeking a passionate and purpose-driven People & Performance Development Special…

Full Time | Columbus, United States of America

Apply 3 weeks ago