Specialist Development - Servicenow

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Specialist Development - ServiceNow

Are you ready to shine?

At Sun Life, we empower you to be your most brilliant self.

Who we are?

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:

• Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.
• Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products
• Advice. Financial planning and retirement planning services
• Asset management. Pooled funds, institutional portfolios, and pension funds

With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally.

Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.

Sun Life Global Solutions (SLGS)

Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centres), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission.

Drawing on our collaborative and inclusive culture, we are reckoned as a ‘Great Place to Work’, ‘Top 100 Best Places to Work for Women’ and stand among the ‘Top 11 Global Business Services Companies’ across India and the Philippines.

The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management.

We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.

Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.

We strive to Shine Together, Make Life Brighter & Shape the Future!

Your Role:

We are seeking an experienced ServiceNow Developer to design, develop, configure, enhance and support enterprise ServiceNow solutions for Sun Life. The role requires strong ServiceNow platform development, workflow automation, integrations, ITSM process knowledge and the ability to convert business requirements into scalable, secure and supportable technical solutions.

The ideal candidate should also be able to support TPRM-related workflows and the TCRM Challenge Tracker scoped application, while partnering with business stakeholders, architects, administrators, support teams, BSAs and testers across global teams.

Key Responsibilities:

• Build and enhance ServiceNow solutions: Develop applications, modules, workflows, catalog items, dashboards, reports, forms and automation aligned to business needs.
• Own technical delivery: Analyze requirements, estimate effort, design solutions, configure/develop changes, support testing and manage deployment readiness.
• Support ITSM and domain workflows: Deliver enhancements across ITSM areas and TPRM/TCRM workflows, including assessment, approval, due diligence, risk review and closure activities where applicable.
• Develop platform components: Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, UI Pages, UI Macros, Notifications, Flow Designer flows and workflows.
• Enable integrations: Build and support secure integrations using REST, SOAP, JSON, XML, LDAP, SQL, Web Services and other enterprise integration patterns.
• Maintain security and controls: Configure roles, groups, ACLs, domain separation and data security controls in line with governance requirements.
• Troubleshoot and optimize: Investigate platform issues, perform root cause analysis, debug defects, improve performance and reduce recurring incidents.
• Collaborate globally: Partner with business owners, architects, administrators, BSAs, testers, support teams and cross-functional stakeholders.
• Document and transition knowledge: Maintain design specs, release notes, deployment guides, test evidence, operating procedures, troubleshooting notes and KT materials.
• Contribute to agile delivery: Participate in backlog refinement, sprint planning, design reviews, code reviews, testing, release management and platform upgrades.

Required Qualifications & Skills:

• Bachelor's/Master's degree in Computer Science, Information Technology, Engineering or equivalent qualification.
• Minimum 4-8years of hands-on ServiceNow development and administration experience.
• Strong ServiceNow platform knowledge, including architecture, data model, development standards and release practices.
• Strong JavaScript development skills and experience with ServiceNow scripting/configuration.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Service Catalog, Flow Designer, Workflows and Update Sets.
• Experience designing and supporting integrations using REST, SOAP, JSON, XML, LDAP or similar technologies.
• Experience in testing, debugging, troubleshooting, deployment and production support.
• Strong analytical, problem-solving, written communication and stakeholder management skills.
• Experience working in Agile/Scrum delivery environments.

Preferred Skills:

• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• ServiceNow Implementation, ITSM, GRC, TPRM, HRSD, ITOM, CMDB or custom application experience.
• Knowledge of ITIL processes and service management best practices.
• Experience with ServiceNow Orchestration and Integration Hub.
• Experience leading development initiatives, mentoring junior developers or acting as a technical lead.
• Knowledge of enterprise architecture, cyber/security requirements, governance and compliance controls.

Primary Location: Gurugram

Job Category:

Posting End Date: