Specialist - F&A - I2c 4a

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Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Roles and Responsibilities

Execute day-to-day billing activities for Media clients in accordance with client-defined processes and timelines in ERP (Microsoft Dynamics - 365)

Create, review, validate, and process customer invoices with a high degree of accuracy and timely dispatch of Invoices

Billing Portal setup and maintenance

Ensure timely billing of media campaigns across traditional, digital, and programmatic advertising platforms

Review contracts, rate cards, and supporting documentation to ensure accurate invoice generation

Perform billing adjustments, credit notes, re-bills, and invoice corrections as required

Investigate billing discrepancies and coordinate with internal and external stakeholders for resolution

Prepare reports detailing unbilled Revenue status

Ensure adherence to established turnaround times, productivity targets, and quality requirements

Support month-end and quarter-end billing activities to ensure timely financial closure

Develop expertise in Media Billing processes, including media campaigns, advertising schedules, and client invoicing requirements

Work on media platforms/ERP such as Microsoft Dynamics 365, and other client-specific applications

Ensure accurate setup and maintenance of billing-related master data

Support reconciliation activities between billing systems and financial records

Respond to client and internal queries related to invoices and billing transactions

Provide timely updates on pending issues, billing exceptions, and resolution status

Develop end-to-end process knowledge and act as a Subject Matter Expert (SME) for assigned billing processes

Support training and knowledge-sharing sessions for new team members

Assist in documenting process updates, work instructions, and standard operating procedures

Identify opportunities for process improvements and automation

Participate in process transitions, system upgrades, and stabilization activities

Ensure compliance with company policies, internal controls, and client requirements

Escalate process risks, exceptions, and control issues on a timely basis

Execute day-to-day cash application activities for Media clients in accordance with client-defined processes and timelines

Process and post customer receipts, wire transfers, ACH payments, lockbox receipts, and manual remittances accurately and within agreed turnaround times

Perform timely allocation of cash receipts against open invoices while maintaining high accuracy levels

Research and resolve unidentified, unapplied, and misapplied cash transactions

Review remittance advice and supporting documentation to ensure accurate cash posting

Process write-offs, short pays, credits, and adjustment entries as per approved policies

Perform FX revaluation and foreign exchange adjustment activities where applicable

Coordinate with Billing, Collections, and Client Finance teams to resolve payment/ credit discrepancies

Monitor and clear aged unapplied cash balances through timely investigation and resolution

Ensure adherence to productivity, quality, and compliance requirements

Perform daily cash reconciliation between bank statements, and ERP Microsoft Dynamics 365

Perform month-end and quarter-end cash reconciliation activities

Support AR sub-ledger to GL reconciliation processes

Prepare and maintain reconciliation reports, aging reports, and cash application dashboards

Support period-end close activities to ensure timely and accurate financial reporting

Develop expertise in Media Receivables processes and client-specific cash application workflows

Ensure accurate maintenance of cash application and customer master data

Respond to internal and external queries related to cash application, unapplied cash, , and account reconciliations

Maintain effective working relationships with clients and internal business partners

Develop end-to-end process knowledge and act as a Subject Matter Expert (SME) for assigned Cash Application processes

Support training, onboarding, and knowledge-sharing sessions for team members

Identify opportunities for process improvements, automation, and enhanced controls

Participate in transitions, system migrations, and process stabilization initiatives

Support audit requests, control testing, and quality improvement programs

Escalate risks, exceptions, reconciliation issues, and control gaps in a timely manner

Execute end-to-end B2B Collections activities for Media clients in accordance with client-defined processes and timelines

Manage customer portfolios to ensure timely collection of outstanding receivables and achievement of collection targets

Conduct proactive collection calls and email follow-ups with customers to minimize delinquency and improve cash flow

Analyze customer accounts, aging reports, unapplied credits, and open disputes to identify collection opportunities and risks

Drive timely resolution of customer disputes by coordinating with Billing, Sales, Client Finance, Operations, and Customer Service teams

Maintain detailed documentation of collection efforts, dispute status, customer commitments, and action plans

Monitor aging buckets and develop recovery strategies for overdue accounts

Prepare and maintain cash forecast reports based on customer payment commitments, collection trends, and account analysis

Support weekly, monthly, and quarterly cash forecasting cycles and provide forecast accuracy updates to stakeholders

Generate and validate collections, dispute, DSO, aging, cash forecast, and KPIs reports

Provide analytical insights on collection performance, overdue trends, unapplied balances, bad debt exposure, and dispute drivers.

Collaborate with internal and external stakeholders to address customer concerns and strengthen customer relationships

Participate in governance calls and business reviews with internal leadership and client teams

Develop strong understanding of Media Receivables processes, customer funding flows, Sequential Liability concepts, and client-specific billing models

Work with ERP Microsoft Dynamics 365, and reporting tools to support collections and reporting activities

Identify process improvement opportunities and support automation, dashboarding, and digital transformation initiatives

Maintain process documentation, SOPs, desktop procedures, and knowledge repositories

Support transitions, process stabilization activities, system migrations, and knowledge transfer initiatives

Develop end-to-end process expertise and act as a Subject Matter Expert (SME) for assigned Collections, Dispute Management, and Reporting processes

Support training, onboarding, and mentoring of new team members.

Participate in audits, compliance reviews, control testing, and process governance activities

Escalate risks, customer issues, dispute bottlenecks, and collection concerns in a timely manner

Review contracts/SOW/MSA, Purchase Order and Client documents

Process and implement project adjustments and revisions promptly as requested by the agency

Maintain and update electronic job files, ensuring all documentation is accurate, complete, and easily accessible

Manage global client billing processes, including accurate management and pass-through of funds to the network as advised by the agency

Oversee the billing of network management fees, adhering to set periodic processes and collating necessary data to facilitate billing schedules

Generate internal billing documentation as required

Execute monthly revenue accruals, ensuring accurate recognition of income

Facilitate the cancellation of open Purchase Orders (POs) by reviewing reports from the Shared Service Centre (SSC) and collaborating with the agency to confirm the necessity of outstanding POs

Monitor outstanding timesheets, working closely with the SSC and employees to ensure all time entries are submitted promptly

Actively engage in chasing Aged Work-in-Progress (WIP) time and Out-of-Pocket (OOP) expenses to ensure timely collection and financial health

Perform the job matching month-end process, ensuring all project-related revenues and costs are correctly aligned

Review and validate the integrity of the job matching month-end process to identify and resolve discrepancies

Execute final job reconciliations to close out projects accurately at month-end

Prepare revaluation journals for foreign currency supplier invoices and coordinate with the group team for foreign exchange (FX) risk assessment

Prepare and process reclassification journals at month-end to ensure accounts are accurately represented

Maintain and update client rate cards within the AX system, utilizing information provided by the agency for each client

Reply to general information requests with the accurate information

Develop end-to-end process knowledge and act as a Subject Matter Expert (SME) for assigned Job Management processes

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -