Specialist, Inside Investigation

What can you expect in this role?

• Report to the Team Leader – SIU
• Complete detailed investigations of claims received by the SIU Analyst. This will be investigation of a mix of Accident Benefits, Property & Auto related claims.
• Provide tactical support to SIU Field Investigations
• Develop investigation strategies to eliminate or verify whether fraud indicators detected are supported through investigation.
  Investigations will include developing investigation strategies, taking recorded statements, interviewing witnesses, ordering and analyzing expert and other reports, conducting internet research on topics related to investigations, contacting police or other government agencies, and fulfilling other investigation requirements
• Investigators will provide frequent training for the external LOB partners. They will work with our CTA to provide the material for training our business partners
• Active involvement in Stakeholder calls with Line of Business Adjusters, Participation in Investigative Review Committees to present findings to other internal stakeholders

What do you bring to the role?

• A university degree from an accredited university or a diploma from an accredited community college. Completion of, working towards or a willingness to obtain their CIP designation
• A minimum of 2- 3 years’ experience handling and settling Accident Benefit claims, Property Claims and/or Auto Claims is required.
  Any candidate that has multi-line adjusting experience in 2 of the 3 listed business lines is preferred.
  A working knowledge of business or fraud analytics software or fraud detection programs is an asset.
• The ability to work with a suite of Microsoft products and resourceful use of the Internet.

Salary range is $55,800 - $102,800

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@definity.com .

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

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