Sr. Associate - F&A - I2c 5b

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Roles and Responsibilities

1

Prepare and dispatch Invoices to clients through various channels such as mail, email, or client portals, along with all required supporting documents

2

Handle EDI (Electronic Data Interchange) maintenance, including uploading invoices to client portals and resolving any exceptions or discrepancies that arise

3

Execute and process transfers and adjustments accurately within the billing system

4

Generate and post invoice journals, ensuring all necessary approvals are obtained before distribution

5

Compile comprehensive invoice support documentation, including activity reports, budget trackers, out-of-pocket expense backups, and other relevant materials

6

Issue credit notes, and manage write-offs as instructed and approved by the agency

7

Perform intercompany matching to ensure accurate reconciliation of transactions between related entities

8

Process intercompany financial transactions efficiently and accurately

9

Develop and generate various billing reports to support financial analysis, forecasting, and compliance

10

Identify and resolve billing discrepancies and issues promptly

11

Collaborate with sales, operations, and accounting teams to ensure smooth billing processes and address client queries

12

Help with ad-hoc projects when assigned

13

Understanding of creation and maintaining Standard Operating Procedure

14

Regularly download and review bank statements to identify incoming payments (ACH/WIRE/Checks) and reconcile transactions

15

Ensure all necessary banking information is captured for cash application into ERP (Microsoft Dynamics 365)

16

Process physical check payments received from agencies, ensuring documentation and tracking

17

Collaborate with agencies to ensure physical checks are securely and promptly provided to us for processing

18

Apply payments according to remittance and to appropriate customer invoices and accounts in a timely and accurate manner

19

Investigate, resolve, and respond to various internal and external queries related to cash applications, payment discrepancies, and account balances

20

Process refund requests according to instructions received and perform due diligence

21

Address and resolve month-end balancing issues to ensure accurate financial reporting

22

Perform regular daily and monthly reconciliations to identify and correct any inconsistencies

23

Proactively resolve questions and discrepancies related to unallocated cash

24

Conduct daily follow-ups with agencies/Collection teams to gather necessary information and expedite the resolution of unapplied funds

25

Accurately allocate foreign exchange (FX) differences to the appropriate projects or Profit & Loss (P&L) accounts as required

26

Ensure compliance with accounting policies regarding FX transactions

27

Closing month end account ledgers

28

Creation and updation of SOPs with process changes and updates

29

Manage creation, maintenance, blocking, and unblocking of customer master records in ERP systems (Microsoft Dynamics 365), ensuring accuracy, data integrity, and adherence to agreed service levels and turnaround times

30

Validate customer setup requests and ensure compliance with master data governance documentation standards

31

Maintain customer hierarchies, billing information, shipping details, tax classifications, and payment terms

32

Perform customer account reviews to ensure data accuracy and completeness

33

Creating and maintaining of SOPs with process changes and regular updates

34

Query resolution with stakeholders

35

End-to-end processing ownership for assigned activities

36

Prepare and send customized collection emails to clients, ensuring clarity, accuracy, and adherence to company policies

37

Conduct collection calls to clients, skillfully capturing feedback, addressing concerns, and securing payment date

38

Respond to client inquiries via email and phone regarding outstanding invoices, providing copies, account statements, or detailed dispute explanations as needed

39

Act as the primary point of contact for clients concerning payment issues and disputes

40

Collaborate closely with the billing team to facilitate invoice revisions, adjustments, and resolve billing discrepancies promptly

41

In ERP Microsoft Dynamics 365/ Cognos - Analyze aged receivables, disputed invoices, and unapplied cash items, driving timely resolution through agency outreach and root cause analysis

42

Liaise with agencies regarding invoicing issues, payment variances, credit requests, and account reconciliations

43

Raise and manage disputes or queries internally and externally, ensuring proper documentation and timely resolution to unblock payments

44

Proactively chase payments from clients for client invoicing through various communication channels

45

Execute diligent follow-up actions after all calls and emails, ensuring commitments are met and progress is tracked

46

Manage and update collection data meticulously, understanding its direct impact on the 'AX process

47

Assist in forecasting future collections for the purpose of cash flow management

48

Prepare regular reports on collection status, aging, and potential risks to management

49

Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment

50

Understanding of creation of SOPs

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -