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Sr Customer Service Representative
Posted on Dec. 20, 2024
- Milano, Italy
- No Salary information.
- Full Time

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- Ensure all sales orders are processed accurately and in a timely manner
- Liaises with sales teams and updates customers on the status of their order when needed
- Provides support on product availability and other stakeholder needs
- Resolves routine customer complaints around product delivery and shipping problems
- Helps to provide solutions where there is a shortage or material constraint
- Ensures all customer contact is handled in a timely, professional and satisfactory manner
- Reviews product orders and determines appropriate shipping methods that align with company guidelines
- Performs other duties as assigned
- Excellent analytical and problem solving skills
- Able to multitask and work effectively under pressure
- Solid computer skills with intermediate proficiency in excel and other MS Office applications
- Excellent communication and active listening skills, both written and verbal
- Typically requires a minimum of 1 - 2 years of related experience
- High school diploma or equivalent required
- Completes moderately complex tasks following well-defined procedures; may involve a variety of routine or established work processes
- Applies technical and procedural knowledge; formal training or experience is required to perform the job effectively
- Selects the appropriate alternatives from defined options
- Works independently on routine assignments; receives guidance for new assignments
- May provide on-the-job training to new team members
- Coordinates information flow between self, team and/or departments; builds internal and external relationships
- Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
- Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
- Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
- Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
Equal Employment Opportunity:
Other Duties:
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