Sr Program Manager, Trustworthy Shopping Experience, Perfect Order Experience - Eu

- Experience defining program requirements and using data and metrics to determine improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 5+ years of working cross functionally with tech and non-tech teams experience
Role available in Luxembourg, Milan and Munich. A-to-Z Guarantee is Amazon’s way of protecting customers from a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in! Our team is constantly innovating on behalf of customers to solve business problems. We are looking for a Sr. Program Manager to help us drive improvements in our A-to-Z Guarantee space. Key job responsibilities * Manage and ensure timely delivery of projects related to deployment of new tools or programs, such as seller dashboard and seller assistant chat bot. * Provide store-level expertise and guidance throughout the product lifecycle to ensure successful A-to-Z Guarantee program launches across new regions. * Leverage store-level expertise ensure that nuances are considered for all A-to-Z Guarantee initiatives in the region. * Partner with business/operations/product and program teams to consult, develop and implement KPI’s, automated reporting/process solutions and data infrastructure improvements to meet business needs. * Provide guidance to ensure that programs are launched to best support Amazon’s selling partners and customers experience. * Actively dentify and implement process improvements and opportunities for innovation and simplification to meet team's strategic, financial, and technical goals. * Champion and develop best practices to foster, manage, track and measure success for new A-to-Z Guarantee program and technology implementation. A day in the life * Working with global teams * Advocating for regional nuances * Balancing Customer Experience and Seller Experience * Introducing data driven new processes, simplifying based on insights About the team Selling Partner Services (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. Amazon’s Trustworthy Shopping Experience team, under SPS, works to ensure that Customers can buy with confidence on Amazon.