Sr. Web Developer (Remote - Nz)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening. We're redefining ticketing by building technology that simplifies, improves engagement, and empowers venues to make data-driven decisions.

We are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

One of our core products, Ticketure, is a fast-growing Museum, Art Gallery and Attraction ticketing platform. In 2024, we issued more than 45M tickets for our clients and processed over $700M in ticket sales.

Our clients include institutions you have heard of such as the Guggenheim in New York, The Rock & Roll Hall of Fame and the Hoover Dam! We are a cloud-hosted multi-tenant platform with ticket-buying and staff-facing websites and an iOS POS.

With a presence across both the US, UK, and New Zealand, we are anticipating robust growth in 2025. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

We are looking for a Senior Web Developer to lead a team in building great customer and staff web experiences for TixTrack’s products. You will work closely with other Engineering, Product and Design team members to understand requirements and deliver high-quality solutions. This position reports to the Lead Web Developer.

The Ticketure team is small but mighty. We have built an excellent product and are experiencing rapid growth; on-boarding and supporting more clients than ever before. Our stack is hosted in AWS; we use Vue.js for our web apps and Golang for our API.

We have two major websites, a white-label buying experience that we brand for each client and an increasingly large and complex staff facing website that does, well, nearly everything. The technical team can’t currently keep up with our own growth and all the features we have planned. We want to do more for more customers. We want to do it better with few mistakes and without slowing down. And crucially, we want to do it without losing our reputation for doing things in clever, thoughtful and innovative ways.

Meeting this demand requires excellent front-end dev skills - and that is why we need you!

This position is for full-time permanent employment in New Zealand and is fully remote. Candidates must be based in New Zealand, with a preference for those located in Wellington. Candidates must also be legally eligible to work in New Zealand.

About You

• You take ownership of technical challenges, delivering high-quality solutions.
• You collaborate effectively, guiding and supporting team efforts to meet shared goals and maintain high standards.
• You are client-focused, ensuring smooth delivery of features and addressing issues promptly.
• You bring expertise in modern front-end technologies.

What You'll Do

• Own and solve problems from start to finish, ensuring you clearly understand requirements, implement solutions that match them and deliver these solutions to production at production quality.

• Work collaboratively with the wider Ticketure team to achieve shared goals. And as a senior member of the team, take overall responsibility for technical tasks that include the work of others.

• Ensure that all work meets the teams’ technical norms and quality standards.

• Work closely with client facing team members to ensure that feature delivery is smooth, client expectations are met and that issues found are efficiently triaged and resolved. At times this may involve meeting with clients to plan projects or resolve issues.

• Assist the business in meeting its contractual SLAs by being contactable and willing to work at short notice and outside normal hours on issues/outages that prevent clients from selling tickets.
• Work effectively within the constraints of our existing codebase to enable us to continue to run a successful business while we deliver on our roadmap. Make effective tradeoffs that balance our goals.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

Minimum Requirements

• Extensive software development experience using modern front-end technologies.

• Proficiency in our core technology stack; JavaScript, CSS, Vue, TypeScript, Sass, JSON APIs.

• Confident owning projects from start to finish.

• Strong spoken and written communication skills.

• Ability to work independently and manage multiple projects and deadlines.

• Strong analytical and problem-solving skills.

• Excellent organizational and attention to details skills.

Essential Skills

• Strong oral and written communication skills.
• Ability to work independently and manage multiple projects and deadlines.
• Possess strong analytical and problem-solving skills.
• Excellent organizational and attention to details skills.

Tools You’ll Use

• Google Suite
• Slack

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice,
discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, religious or ethical belief, political opinion, employment status, or family status.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, and respected. We embrace the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Annual bonus based on performance and company success.
• Learning & development opportunities
• Annual Leave Accrual Ramp
• Flexible scheduling
• Remote work environment