Stairlift Diagnostics & Field Support Technician

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About the Position

Niagara Belco Elevator Inc. is hiring an Stairlift Diagnostics & Field Support Technician to serve as the technical backbone for our installation and service teams. This is a hands-on, electromechanical role focused on fault-finding and remote diagnostic support for stairlifts, vertical platform lifts, and related accessibility equipment.

The work is roughly two-thirds electrical (control systems, wiring, power) and one-third mechanical (drives, motors, rails). You will spend your day helping technicians on site solve real-world equipment problems, not answering computer or software questions.

Please note: This is not an IT, helpdesk, software, or call-centre position. Candidates whose background is mainly in computer or application support will not be considered.

What You'll Do

• Act as the first point of contact for technicians who need help diagnosing lift faults in the field
• Walk installers and service techs through fault-finding steps by phone, email, and video
• Trace electrical faults across controllers, PCBs, harnesses, limit switches, sensors, and power supplies
• Identify and resolve mechanical problems involving motors, gear assemblies, rail alignment, and drive mechanisms
• Read and interpret wiring diagrams, schematics, exploded views, and manufacturer service manuals
• Recommend repairs, part replacements, and adjustments based on diagnostic findings
• Keep clear records of reported issues, root causes, and fixes to build an internal knowledge base
• Escalate complex cases to equipment manufacturers and coordinate advanced troubleshooting
• Identify recurring failure patterns and share findings with the service and installation teams
• Assist with bench testing of returned or suspect components as needed

What We're Looking For

• Proven electrical fault-finding skills with low-voltage systems, controls, and wiring
• Solid mechanical aptitude, including motors, moving assemblies, alignment, and wear parts
• Ability to read and understand electrical schematics and mechanical drawings
• Clear communicator who can guide a technician through a repair over the phone
• Patient, methodical approach to troubleshooting
• Comfortable supporting trades professionals in the field rather than end users
• Hands-on experience with stairlifts, elevators, platform lifts, escalators, or similar electromechanical equipment is a strong asset

This Role Is NOT

• IT or desktop support
• Helpdesk or software troubleshooting
• Network, server, or application support
• Call-centre style customer service

Experience

• Electrical troubleshooting: 1 year (required)
• Electrical schematic reading: 1 year (required)

Pay: $20.00-$22.00 per hour

Benefits:

• Extended health care
• Flexible schedule
• Paid time off
• RRSP match

Application question(s):

• How many years of hands-on mechanical troubleshooting experience do you have (motors, gearboxes, drive systems)?

Work Location: In person