Stakeholder & Communications Coordinator

Te kōwhiringa | The Opportunity
The Downer Transport & Infrastructure operation are proud to be delivering the SH1 maintenance and rehabilitation project, launched in September. This is an accelerated road renewal programme where 4 years of work will be delivered over a 16-month timeframe. This work will increase road user safety for years to come!

We currently have an opportunity for a true people person to join us as a Communication and Stakeholder Coordinator. You will be responsible for ensuring customer request management processes and systems are maintained for the duration of the project.

Your day to day will involve:

• Stakeholder, customer, community communication, working with your team, to achieve positive outcomes for our customers and the network.
• Facilitating ongoing delivery and monitoring Customer Service Requests (CSR)
• Ensuring both contract and financial administration functions are carried out to a consistently high level of service
• Timely communication to ensure the community is well engaged with and informed of upcoming works
• Collation, monitoring and reporting of weekly, monthly and annual stats
• Providing administrative support to project teams

This is a Full-Time, Fixed Term opportunity for 15 months, office based from either our Tirau or Taupo offices.

Nga pūkenga matua | Important Skills
Your pleasant and friendly demeanour, highly organised approach and excellent communication skills will complement this role nicely. Your high level of professional personal presentation, can-do attitude and ability to learn new tasks will see you thrive. You will also be able to demonstrate:

• Proficient and experienced use of Microsoft Office suite, specifically Word and Excel
• Excellent written and verbal communication skills with great attention to detail
• A passion for people & collaboration
• A strong interest in customer communications with the ability to effectively partner both internally and externally, at all levels
• The ability to show initiative and be innovative in your work approach is essential as is common sense and a sense of humour
The capability to analyse data and produce information and recommendations

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here
Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

• Rewarding salary
• Z Energy fuel discount and monthly freebies
• Access to our new and improved Downer Perks program
• $500 bonus for current employees who refer a friend to Downer
• Progression and development programmes to support personal and professional growth

Have a look at our other great benefits here!

Ko wai mātou | Our Organisation
Want to know more about what it is like to work at Downer? Then head to our People Site https://people.downergroup.co.nz/join-our-transport-team/

Me pēhea ki te tono | How to apply
If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 715630.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.