State Based Custom Specialist - Vic

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Tailor Your Resume for this Job

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Introduction:
M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.

Description:
M.J. Bale is seeking a State Based Custom Specialist to lead and elevate our Custom Program across Victoria. This is not a standard retail role — this is a commercially driven, relationship-focused position for someone who thrives on building a strong client portfolio, driving B2B and B2C growth, and delivering exceptional bespoke experiences.

This role will work closely with Retail, Marketing, Brand and Corporate Sales to execute strategic growth initiatives while taking ownership of performance, profitability and the overall Custom customer journey across VIC.

The Opportunity

As our VIC Custom Specialist, you will:
Drive Custom Sales & Client Growth

Proactively acquire new clients and develop strategic corporate partnerships (B2C & B2B)

Build and nurture VIP relationships, driving repeat business and database growth

Own the end-to-end Custom journey from consultation and measurement through to fittings and final delivery

Create tailored proposals and solutions for individual and corporate clients

Develop and execute creative sales strategies to grow market share across Victoria

Lead & Influence Retail Performance

Support and coach retail teams to achieve sales targets and Custom KPIs

Lead by example, demonstrating exceptional Custom selling techniques

Provide styling guidance and training to elevate team performance

Ensure premium customer service standards are consistently delivered

Maintain strong operational and presentation standards

Own Commercial & Financial Performance

Manage the Custom Program P&L across VIC

Analyse sales performance and identify opportunities to improve margin and profitability

Monitor fabric inventory and production alignment to maximise sales opportunities

Implement process improvements to enhance efficiency and the overall client experience

Champion the Custom Brand Experience

Lead and support Custom, VIP and corporate events

Collaborate with Marketing, Brand and PR to drive awareness of the Custom Program

Promote appointment-based styling and premium service experiences

Monitor competitor activity and identify new business opportunities within the VIC market

Skills and Experiences:
About You

Proven experience in luxury menswear, tailoring, or a high-end clientele-focused environment

Strong knowledge of fabrics, garment construction, alterations and fit

Exceptional selling and relationship-building skills

Commercially minded with strong numerical and financial acumen

Highly organised with strong attention to detail

Entrepreneurial, proactive and motivated to grow a market

Confident communicator with strong presentation and styling capability

Passionate about premium product and delivering an exceptional customer experience

Why Join M.J. Bale?

M.J. Bale is a values-led Australian menswear brand built on craftsmanship, integrity and authentic relationships. This is a rare opportunity to take ownership of a state-based growth portfolio within a premium brand and make a tangible commercial impact.

If you are tailoring-obsessed, commercially driven and ready to lead Custom in Victoria, we would love to hear from you.