State Operations Manager

• Contribute to a world without housing poverty
• Full time, permanent role based in Subiaco, WA
• Great Salary + Super + Salary Packaging + Other benefits

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The Role

As a leader, you will support, mentor and guide your teams in achieving results by building capability and fostering an inclusive, diverse culture conducive to growth and change. A big part of your role will see you liaising with internal and external stakeholders to manage partnerships and contribute to the broader goals of CHL. In this role, you will work closely with the state management team to champion excellent customer service and drive results. We value quality outcomes, and you will have responsibility in ensuring our programs meet compliance and contractual requirements, whilst also thinking about future state plans and strategy.

Finally, you will bring passion, resilience, and strong leadership skills to ensure the WA Operations is a high performing, best practice team.

About You

The State Operations Manager (SOM) has operational oversight of all programs within the state to ensure quality service provision to customers. The SOM is responsible for all operational staff and is a point of escalation for complex issues.

Essential Criteria:

• Qualifications in management, or related discipline.
• Demonstrated staff management and leadership experience including fostering and maintaining a successful working team environment, including when teams are working remotely.
• Demonstrated experience managing compliance with government contracts to achieve required outcomes.
• Sound knowledge and application of excel, and program and budget management.
• Awareness of and sensitivity to the needs of people who are in housing crisis and/or have special needs/disabilities and/or a thorough understanding of local Aboriginal issues, including social and historical context.
• Demonstrated understanding of the causes of homelessness.
• Current Driver’s Licence.

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

To apply online, please click on the appropriate link.

To be considered applicants must respond to the applications questions and submit a cover letter and resume. For a confidential conversation about the position please contact Keely Moore, Chief Operations Officer at keely.moore@chl.org.au