Store Associate

Job Summary

The PartTime Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

Responsibilities and Duties

The major duties and responsibilities of this position are:

-- Understands and fulfills the needs of walk-in customers and telephone inquiries

-- Communicates effectively and continuously practices good listening with customers, co-workers, and leadership

-- Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

-- Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions

-- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

-- Manages the logistics of small to medium projects, follows-through to completion, and updates all parties as needed

-- Frequently multi-tasks while maintaining extreme attention to detail and high quality control

-- Maintains a clean, organized, and safe working environment

-- Opens and/or closes the store and performs end-of-day accounting, etc.

-- Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

Qualifications and Skills

The ideal job candidate has previous customer service experience, a working knowledge of computer/internet skills, excellent written and verbal skills, a high school diploma/GED, the physical ability to perform this job, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Flexible schedule

Ability to Commute:

• Raleigh, NC 27615 (Preferred)

Ability to Relocate:

• Raleigh, NC 27615: Relocate before starting work (Required)

Work Location: In person