Store Business Manager - Collins Place

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Introduction:
M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.

Description:
M.J. Bale is seeking an experienced and performance-focused Store Business Manager to lead our Collins Place store. This is an opportunity for a strong people leader who thrives on driving results, building high-performing teams and delivering an exceptional premium customer experience.

Collins Place is a key CBD location, and we are looking for someone who can lead from the front, grow the client base, and elevate both commercial performance and team capability.

The Opportunity

As Store Business Manager, you will take full ownership of store performance, people leadership and operational excellence.

Commercial Leadership

Drive store sales targets, KPIs and profitability

Analyse sales data to identify growth opportunities and performance trends

Manage wage budgets and roster efficiency

Drive average transaction value (ATV), units per transaction (UPT) and database growth

Identify and execute local business development and clienteling strategies

Team Leadership & Development

Recruit, train and develop a high-performing retail team

Lead by example on the shop floor, demonstrating premium selling techniques

Coach team members to exceed individual and store targets

Foster a culture of accountability, energy and continuous improvement

Conduct performance reviews and ongoing development conversations

Customer Experience Excellence

Deliver a world-class, tailored customer experience

Build and maintain strong relationships with VIP and repeat clients

Drive appointment-based styling and custom opportunities

Ensure service standards consistently reflect the M.J. Bale brand

Operational & Visual Standards

Maintain exceptional store presentation in line with visual merchandising guidelines

Oversee stock management and inventory control

Ensure compliance with company policies and procedures

Drive operational efficiency and process improvement

Skills and Experiences:
About You

Proven experience as a Store Manager or senior retail leader in a premium or high-performing environment

Strong commercial acumen and ability to manage P&L performance

Demonstrated success in driving sales growth and achieving KPIs

Exceptional leadership, coaching and team development skills

Strong clienteling and relationship-building capability

Highly organised with strong attention to detail

Passionate about menswear, tailoring and delivering premium service

Why Join M.J. Bale?

M.J. Bale is a values-led Australian menswear brand built on craftsmanship, integrity and authentic relationships. This is an exciting opportunity to lead a flagship CBD location within a growing premium brand.

If you are a driven retail leader who thrives on performance, team development and premium service — we would love to hear from you.