Store Manager

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Introduction:
Founded in Japan in 1980 and established in Australia in 2013, MUJI is a global brand with more than 1400 stores worldwide dedicated to quality and environmental sustainability. We focus on contributing to a simple, pleasant life and society by creating products that can be used universally by customers who value simplicity and beauty. This commitment defines our path forward, and we invite you to join us as we work together toward a more sustainable and thoughtful future.

Our Values and Benefits

Our foundation is built on four core values: kindness, innovation, simplicity and sustainability. In the spirit of Kaizen, we foster a culture of continuous improvement, where we consistently refine our processes and empower our people to grow with the business. To support this, we offer:

• Competitive Pay: We offer attractive and competitive pay that consistently match or exceed market rates, providing financial peace of mind and consistency.
• Attractive Performance-Based Rewards: We recognise excellence through our annual performance incentives program where eligible employees can earn a discretionary bonus of up to 15% depending on their role, individual achievements and company performance.
• Exclusive Staff and Family Discounts: Access employee and family discounts on our product range, making it easier to integrate a simpler and more sustainable lifestyle into your own home.
• Flexible Hybrid Work Options: For eligible roles, we offer a hybrid work environment with 2 days to work from home each week, promoting flexibility and ensuring an ideal work/life balance.
• Career Progression Opportunities: We prioritise promoting from within, offering clear career pathways and progression opportunities for team members who want to grow their career with us.
• Ongoing Learning and Development: In the spirit of Kaizen, we empower our people to seek out learning opportunities. Whether it’s a new skill, certification or short course, we'll back you all the way because your growth fuels ours.
• Wellbeing Support: We are with you through life's up and down. Our Employee Assistance Program (EAP) is one of the ways we invest in your wellbeing - offering you and your loved ones 24/7 access to free and confidential counselling, coaching, and practical support whenever life happens.

Description:
MUJI Knox is seeking a dedicated and experienced Store Manager to join our team. As the Store Manager, you will be responsible for overseeing all aspects of store operations and ensuring the highest level of customer service. This position offers an exciting opportunity to lead a dynamic team and drive the success of our retail operations.

Responsibilities

• Lead and motivate a team of retail staff, providing guidance and support to ensure excellent customer service delivery
• Manage day-to-day store operations, including inventory management, stock control, and visual merchandising
• Develop and implement sales strategies to achieve targets and drive business growth
• Monitor and analyse store performance metrics to identify areas for improvement and implement effective solutions
• Recruit, train, and develop staff members, fostering a positive working environment focused on teamwork and individual growth
• Ensure compliance with company policies, procedures, and standards at all times
• Handle customer inquiries, complaints, and escalations in a professional and timely manner
• Work closely with senior management to report on store performance, provide feedback on market trends, and contribute to strategic planning initiatives

This is an exciting time to join our growing company, as we further expand our presence in Australia. Teamwork, collaboration, and a continuous improvement mindset are at the forefront of our core values.

Skills and Experiences:

• Experience in a retail Store Manager role or similar managerial role within a fast-paced retail environment
• Leadership experience with the ability to effectively delegate tasks and provide constructive feedback
• Experience in executing visual merchandise and inventory control strategies to drive sales
• Experience in managing and adhering to budgets to ensure KPIs are met
• Sound conflict resolution and problem solving skills with the ability to foster a collaborative and supportive team environment
• Excellect time management and organisational skills, with the ability to manage high volumes of stock
• A positive and proactive attitude with a willingness to learn about our products and share knowledge with customers and team members
• Flexibility to work a variety of shifts including deliveries (7am), late night trade(10pm), weekends and public holidays