Store Manager

TOTEME is looking for a Store Manager to join our store in Copenhagen full-time. In this role, you will be responsible for managing the team, overseeing daily operations, driving sales and clienteling, and ensuring an elevated client experience. As a brand ambassador, you will embody TOTEME’s values and aesthetic, inspiring your team while enhancing the brand’s presence in the market. You will report to the Regional Retail Manager Europe.

RESPONSIBILITIES

• Lead and inspire the team to deliver an exceptional client experience and nurture long-term client relationships through a clienteling mindset.
• Drive sales performance and take full ownership of store targets.
• Recruit, onboard, coach, and develop team members.
• Manage daily store operations through clear delegation, planning, and follow-up.
• Manage scheduling and staffing plans to ensure optimal store coverage.
• Monitor budgets and expenses with a sustainable, cost-conscious approach.
• Supervise stock levels, deliveries, and sell-through performance.
• Implement company policies, procedures, and reporting standards.
• Collaborate with the Buying team to share valuable store and client insights.
• Lead visual merchandising execution in line with TOTEME’s brand identity.
• Plan and deliver in-store events and retail activations.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

YOUR PROFILE

• Minimum of three years’ experience in store management, preferably within luxury fashion retail.
• Proven leadership skills with the ability to inspire, guide, and develop high-performing teams.
• Strong experience working in an omnichannel environment and with CRM systems.
• Skilled in clienteling with a focus on building long-term customer relationships.
• Proficient in back-office operations, including stock management and reporting.
• Fluent in English and Danish, both written and spoken; additional languages are a plus.

ABOUT YOU

• A confident and empathetic leader with a genuine passion for developing people.
• Highly organized, proactive, and solution-oriented in your approach.
• A strong communicator with exceptional interpersonal skills.
• Commercially minded, results-driven, and attentive to detail.
• Sharp visual eye and strong appreciation for aesthetics.
• Aligned with TOTEME’s brand values and identity.
• Available to work a flexible schedule, including evenings and weekends.

This is a full-time position based at TOTEME’s Copenhagen store on Vognmagergade 7, starting as soon as possible.

TOTEME has teams in Stockholm, London and New York with a growing number of stores in Europe, North America and Asia. You will join a dynamic, creative and highly collaborative team working towards exciting projects and milestones. You will contribute to the company’s development and have the opportunity to grow within your role.

TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience.

By applying to this position I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to 2 years from the submission date.