Store Manager

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We are seeking an experienced and customer-focused Retail Manager to lead our showroom operations in Hyderabad. The ideal candidate will have a strong background in retail sales and operations, particularly in the furniture or home décor sector, with a proven ability to drive sales, manage a team, and deliver exceptional customer service.

Roles & Responsibilities-

Store Operations & Management:

Oversee day-to-day store operations, ensuring smooth functioning and high standards.

Maintain visual merchandising standards aligned with brand guidelines.

Monitor inventory levels and coordinate with supply teams for replenishment.

Sales Performance & Customer Service:

Drive sales targets and monitor store performance metrics.

Ensure a high level of customer satisfaction through prompt service and after-sales support.

Resolve customer queries and complaints with professionalism and urgency.

Team Management:

Lead and supervise the showroom sales team to ensure peak performance.

Conduct training, mentoring, and performance reviews.

Schedule staff shifts and manage manpower effectively.

Reporting & Analysis:

Prepare daily, weekly, and monthly sales reports.

Track footfall, conversion ratios, and average transaction values.

Analyze trends and provide insights to improve performance.

Product Knowledge & Display:

Maintain comprehensive knowledge of furniture products and collections.

Ensure all products are well-displayed, labeled, and promoted effectively.

Educate customers on product features, warranties, and usage.

Key Result Areas (KRAs):

Achievement of monthly and quarterly sales targets

Team productivity and customer service excellence

Store upkeep, merchandising, and operational efficiency

Customer retention and satisfaction

Key Performance Indicators (KPIs):

Sales growth and revenue per square foot

Customer satisfaction scores and repeat business

Staff performance metrics and retention

Inventory accuracy and shrinkage control

Required Skills & Competencies:

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Sales-driven with strong customer focus

Knowledge of retail operations, inventory, and visual merchandising

Proficiency in POS systems and MS Office Suite

Qualifications:

Bachelor's degree in Business Administration, Retail Management, or related field

Minimum 12 years of retail experience, preferably in the furniture or lifestyle segment

Proven track record of managing a high-performing retail store and team

Pay: ₹60,000.00 - ₹70,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person