Store Manager ( Marbella Club)

Position

This is an exciting opportunity for a determined individual who wants to be part of the worlds number 1 luxury brand based in our Store in Marbella Club. You will grow the business through demonstrating strong sales, driving clientelling, operational management, team motivation and exemplary standards of personal grooming.

The role of the Store Manager

Developing the business, maintaining leadership in the market

• Optimise the store’s commercial performance by identifying business opportunities/initiatives to improve sales, minimise losses, promote new products, in line with overall company objectives and policies.
• Be knowledgeable and aware of the market trends and competitors, analysing and recommending areas for business development and improvement
• Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports, able to develop and implement action plans to deliver improvements

Managing store operations

• Lead the management of the store, ensuring daily operations and functions are carried out in line with company policies and procedures
• Ensure Louis Vuitton standards are applied and maintained at all times across the store in the presentation/merchandising, customer service and back office activities (stock, administration, other services)
• Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations
• Specific responsibilities include
  • Store security and health and safety issues management
  • External supplier relationship and contracts management
  • Optimisation of store offer to achieve business objectives
  • Cost control and budgets/results reporting

Managing and developing the team

• To provide leadership amongst the team, ensuring a positive team spirit, keeping the team motivated to achieve business objectives
• Ensure training programme is in place and delivered for all team members, particularly in sales techniques, customer service, policies and procedures, product knowledge.
• Supervise recruitment, evaluation and development of the store team, including active coaching of direct report/s, maximising individual potential and ensuring succession plans in place for key positions.
• Ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate
• One to one follow-up with employees

Be an ambassador for the Louis Vuitton brand

• Build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with Head Office and in line with LV brand image
• Represent the brand in all public/store events and activities, in order to promote LV image, brand and products.

Profile

Profile

• At least 5 years management or retailer experience, with a strong sense of customer service
• Exceptional high standards, knowledge/ understanding of the luxury sector and LVMH’s image
• Proactive, results-driven individual, demonstrating initiative and commercial creativity
• Good communication and networking skills, able to build good professional working relationships
• Strong management skills and ability to lead a team, with strong organisational and coaching skills
• Ability to work under pressure and prioritise, driving business improvements and delivering objectives
• Good reporting and analytical skills, computer literacy
• A dynamic autonomous and self motivated individual, able to be flexible and deal with ambiguity

Criteria for performance evaluation :

Key Competencies

• Ability to lead a team to achieve strong commercial results.
• Ability to motivate and manage a team.
• Ability to develop direct reports.
• Ability to work under pressure and prioritise.
• Very good analytical skills.
• Proactive, action and results-driven individual, demonstrating initiative.
• A motivator, with a positive enthusiastic can-do approach.
• Very good coaching skills.
• A team player able to build good professional working relationships with peers and management.
• Desire to work in a fast-paced environment.
• Sense of flexibility, ability to adapt quickly.
• Exceptional attention to detail and high standards.
• A strong sense of integrity and trust.
• Autonomous and self-motivated.
• Spanish and English