Store Manager (The Rideau Cente, Ottawa)

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Responsibilities：

• Achieve sales targets by training, motivating, mentoring, and providing constructive feedback to sales staff.
• Oversee inventory management, ensuring timely replenishment and effective handling of products nearing expiration.
• Implement store security protocols, including loss prevention measures.
• Ensure compliance with health, safety, and workplace policies in accordance with applicable Ontario regulations.
• Prepare employee work schedules, manage time-off requests, and monitor attendance in compliance with Employment Standards Act (ESA) provisions.
• Plan and execute seasonal and holiday promotions to drive store traffic.
• Maintain a clean, organized, and visually appealing store environment.
• Provide specialized training to sales staff on product knowledge, sales techniques, and customer service standards.
• Deliver excellent customer service to ensure high levels of satisfaction.
• Build and maintain strong customer relationships and identify opportunities for business growth.
• Address and resolve customer complaints in a professional and timely manner.
• Lead by example through professional conduct, teamwork, and performance excellence.
• Perform additional managerial duties as assigned.

Requirements and skills

• Minimum 3 years of experience in a retail environment, preferably in a managerial role.
• Proven leadership and team management skills.
• Strong communication and interpersonal abilities.
• Demonstrated sales skills, customer service focus, and a welcoming, approachable attitude.
• Experience in achieving sales and training objectives.
• Interest in the beauty industry; familiarity with Japanese and Korean fashion/beauty products is an asset.
• Post-secondary education in Business Administration or a related field is preferred.
• Proficiency in Mandarin and English.
• Ability to work on the sales floor, in the stockroom, and safely lift up to 30 lbs, with or without reasonable accommodation.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Experience:

• Retail sales: 3 years (required)
• Retail management: 2 years (preferred)

Language:

• Mandarin (preferred)

Work Location: In person