Store Operations Support Administrator

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Introduction:
Founded in Japan in 1980 and established in Australia in 2013, MUJI is a global brand dedicated to quality and environmental sustainability. We focus on contributing to a simple, pleasant life and society by creating products that can be used universally by customers who value simplicity and beauty. This commitment defines our path forward, and we invite you to join us as we work together toward a more sustainable and thoughtful future.

Our Values and Benefits

Our foundation is built on four core values: kindness, innovation, simplicity and sustainability. In the spirit of Kaizen, we foster a culture of continuous improvement, where we consistently refine our processes and empower our people to grow with the business. To support this, we offer:

• Competitive Pay: We offer attractive and competitive pay that consistently match or exceed market rates, providing financial peace of mind and consistency.
• Attractive Performance-Based Rewards: We recognise excellence through our annual performance incentives program where eligible employees can earn a discretionary bonus of up to 15% depending on their role, individual achievements and company performance.
• Exclusive Staff and Family Discounts: Access employee and family discounts on our product range, making it easier to integrate a simpler and more sustainable lifestyle into your own home.
• Flexible Hybrid Work Options: For eligible roles, we offer a hybrid work environment with 2 days to work from home each week, promoting flexibility and ensuring an ideal work/life balance.
• Career Progression Opportunities: We prioritise promoting from within, offering clear career pathways and progression opportunities for team members who want to grow their career with us.
• Ongoing Learning and Development: In the spirit of Kaizen, we empower our people to seek out learning opportunities. Whether it’s a new skill, certification or short course, we'll back you all the way because your growth fuels ours.
• Wellbeing Support: We are with you through life's up and down. Our Employee Assistance Program (EAP) is one of the ways we invest in your wellbeing - offering you and your loved ones 24/7 access to free and confidential counselling, coaching, and practical support whenever life happens.

Description:
As the Store Operations Support Administrator at MUJI Sales Support Service (SSS), you will provide comprehensive operational support to stabilise and streamline store operations, driving both efficiency and the company's ongoing growth. Your responsibilities will include, but are not limited to:

Monitor sales metrics and provide ongoing operational support to optimise store performance
Facilitate seamless information sharing between stores and SSS to support smooth, daily operations
Manage inventory levels, equipment, and order store supplies on a weekly, monthly, and bi-annual basis
Routinely audit store transactions, and maintain safety and security checklists
Update and improve operational processes and manuals
Contribute to continuous improvement initiatives and assist with broader projects

This is an exciting time to join our growing company, as we further expand our presence in Australia. Teamwork, collaboration, and a continuous improvement mindset are at the forefront of our core values.

Skills and Experiences:
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• Retail experience in a Supervisor, Administrator, or similar role
• Basic proficiency in Microsoft Office (Excel, PowerPoint) and everyday computer functions
• Strong ability to manage routine tasks efficiently and meet deadlines
• Exceptional attention to detail, with well-developed time management, organisational, and communication skills
• Proactive mindset with a willingness to learn, take initiative, and collaborate with diverse stakeholders
• Ability to thrive in fast-paced environments and adapt quickly to change
• Proven capability to work seamlessly with internal teams across the organisation to successfully deliver assigned responsibilities