Store Operations Support Coordinator

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Introduction:
Founded in Japan in 1980 and established in Australia in 2013, MUJI is a global brand dedicated to quality and environmental sustainability. We focus on contributing to a simple, pleasant life and society by creating products that can be used universally by customers who value simplicity and beauty. This commitment defines our path forward, and we invite you to join us as we work together toward a more sustainable and thoughtful future.

Our Values and Benefits

Our foundation is built on four core values: kindness, innovation, simplicity and sustainability. In the spirit of Kaizen, we foster a culture of continuous improvement, where we consistently refine our processes and empower our people to grow with the business. To support this, we offer:

• Competitive Pay: We offer attractive and competitive pay that consistently match or exceed market rates, providing financial peace of mind and consistency.
• Attractive Performance-Based Rewards: We recognise excellence through our annual performance incentives program where eligible employees can earn a discretionary bonus of up to 15% depending on their role, individual achievements and company performance.
• Exclusive Staff and Family Discounts: Access employee and family discounts on our product range, making it easier to integrate a simpler and more sustainable lifestyle into your own home.
• Flexible Hybrid Work Options: For eligible roles, we offer a hybrid work environment with 2 days to work from home each week, promoting flexibility and ensuring an ideal work/life balance.
• Career Progression Opportunities: We prioritise promoting from within, offering clear career pathways and progression opportunities for team members who want to grow their career with us.
• Ongoing Learning and Development: In the spirit of Kaizen, we empower our people to seek out learning opportunities. Whether it’s a new skill, certification or short course, we'll back you all the way because your growth fuels ours.
• Wellbeing Support: We are with you through life's up and down. Our Employee Assistance Program (EAP) is one of the ways we invest in your wellbeing - offering you and your loved ones 24/7 access to free and confidential counselling, coaching, and practical support whenever life happens.

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As a Store Operations Support Coordinator at MUJI Store Support Service, you will play a key role within the Store Operation Support team in strengthening and enhancing store performance across our network. Your responsibilities will include, but are not limited to:

• Proactively monitoring store performance and operational metrics to identify opportunities for improvement, driving efficiency and consistency across stores
• Acting as a key liaison between stores and SSS departments to ensure clear communication, alignment, and smooth day-to-day operations
• Taking initiative to identify and resolve operational challenges, ensuring minimal disruption to store activities
• Collaborating with cross-functional teams to develop and implement standardised processes that improve efficiency, reduce operational gaps, and enhance the customer experience
• Conducting regular store visits and audits to ensure compliance with operational standards while identifying areas for continuous improvement
• Supporting stocktake processes and contributing to improved cost control and overall business performance
• Facilitating the effective flow of information between stores and support teams, ensuring accurate reporting and visibility of store insights

This is an exciting opportunity to join a growing organisation where collaboration, continuous improvement, and operational excellence are key to delivering MUJI’s unique customer experience.

Skills and Experiences:

• Retail leadership experience as a Supervisor, Assistant Store Manager or Store Manager
• Basic proficiency in Microsoft Office (Excel, PowerPoint) and general computer tasks
• Familiarity with retail stocktakes and inventory management procedures
• Strong attention to detail, time management, organisational and communication skills
• Willingness to learn, take initiative, and work collaboratively with various stakeholders
• A strong growth mindset and commitment to continuous improvement, with an ability to adapt to organisational changes