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Allianz

Strategic Account Manager, Assistance

Posted on Dec. 2, 2024

Adelaide, Australia
0 - 0 USD (yearly)

Full Time

Location: Brisbane, Sydney or Melbourne Australia

Role Purpose:

Reporting to the Head of Assistance, Sales & Distribution, the Stategic Account Manager is responsible for the proactive and strategic management of accounts in the Allianz Partners International Assistance line of business. Time will be spent managing existing relationships and developing the accounts by identifying new opportunities to cross sell our wide range of products.

The role will have a key focus on partnering with existing accounts, appropriately prioritising those accounts, driving profitable and sustainable acquisition and growth while identifying synergies between partners to capitalise on cross selling or account expansion/retention opportunities.

Key responsibilities include:

Management and Development of Accounts

Manage designated accounts as set out in the Allianz Partners Sales and Distribution Account Management Framework
Conduct annual reviews with designated accounts as described and set out in existing and current Annual Review Methodology.
Maintain regular contact with clients, building strong relationships through the implementation of rigorous Sales Call Cycles and Sales Disciplines, to ensure satisfaction in product offerings and services provided.
Co-ordinate / have oversight into all interactions with designated accounts, including but not limited to:
- commercial reviews
- product updates / development
- new product rollouts
Build internal relationships to support the effective development and management of accounts and whole of business objectives.
Assists in executing Allianz Partner’ simplification and standardisation strategies by driving clients to implementing the relevant Service Delivery Catalogue
Work closely with Digitalisation, Organisational Management and Allianz Technology teams to help form discussions with Client’s surrounding technology roadmaps specific to each account.

Establish New Business Opportunities

Conduct regular portfolio prospecting and verification in order to ensure the viability of sales campaigns and portfolio growth. Prospecting should be undertaken whenever possible and in between other activities and should include networking for business growth opportunities.
Develop and maintain effective relationships that may reasonably provide future business opportunities.
Maximise the gross margin on each sale. Minimum levels of margin must be maintained, consistent with budget requirements.

Market Intelligence

Develop and share within the organisation, industry, market and customer intelligence.
Monitor and report on competitor behaviours as relevant to the market. This would include notifying the underwriting team of new product developments and pricing by competitors.
Undertake, conduct and analyse research relating your designated market with a view to developing and improving service in line with customer and industry needs.

Administration, Reporting and Client Presentation

Create and conduct best practice client presentations and proposals in line with the Allianz Partners Sales and Distribution Account Management Framework
Manage the continual improvement of report production by working closely with Operations teams to build deeper client insights and value
Compilation and delivery of monthly client meeting reports to summarise general activity measures and activity requirements with agreed updates
Timely delivery of monthly reports to agreed distribution lists.

Risk and Compliance

Ensures area of responsibility is compliant with all regulatory, legislative and internal compliance obligations.
Accountable for ensuring policy and procedures are clear and adhered to.
Identify, document and communicate risk and compliance exposures including fraud and corruption in operational areas or departments.
Report and escalate risk and compliance related concerns, issues and failures to management.
Complete required risk management reviews and questionnaires within approved timeframes
Integrate compliance obligations, risk assessment and the risk management process into business practices
Actively participate in the management and resolution of risk and compliance related incidents, issues including fraud and corruption risks
Demonstrate leadership and commitment to a safe working environment ensuring all workplace health and safety initiatives are clear to all team members
Behave as required by the Company’s Policies and Procedures, Code of Conduct and values (connected, responsible , trust, excellent, caring)
Ensure that all business proceedings are conducted in a manner which is professional, legal and ethical
Ensure adequate controls are in place to prevent, detect and mitigate fraud and corruption risks

Stakeholder Relationships

Ensure that relevant change management plans and communication strategies for all-new initiatives, campaigns, tender submissions, client on-boardings and off-boardings , long-term and short-term projects are agreed with stakeholders
Ensures expectations and commitments are formally set and outcomes are clearly understood and tracked.
Nurture stakeholder and business partnerships identifying opportunities to improve business outcomes.
Effectively engage and drive our Partners to deliver an exceptional customer experience on time and on budget.
Build strong relationships with internal stakeholders, specifically Operations, Technical, Pricing, Finance, Legal and Market Management.

What you'd offer in this role:

You will have a strong background in a Sales or Account/ Relationship Management role within a large commercial environment working towards set KPI's and targets.

Other skills and experience will include:
Proven ability to meet and/or exceed KPIs and extensive sales/revenue targets within an account management role
End to end development of client relationships from first contact to contract and ongoing management including identifying and successfully on-boarding additional revenue streams
Can proactively identify potential problems and provide suitable solutions
Exceptional skills in the development and delivery of presentations
Excellent with prioritising and managing time
Ability to work towards tough deadlines and work under pressure
Experience with managing project and tenders will be highly regarded
Strong communication, organisation, and negotiation skills
Resilience and a can-do attitude

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

60672 | Sales & Distribution | Professional | Allianz Partners | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.

Job Level:

Professional

Location:

Adelaide, SA, AU, 5000

Area of Expertise:

Sales & Distribution

Unit:

Allianz Partners

Employing Entity:

AWP Australia Pty Ltd

Job Type:

Full-Time