Student Complex Case Manager

Job Reference: 1028308

About the Role:

Curtin University is a seeking an experienced Student Complex Case Manager to play a vital role in providing compassionate, trauma-informed, and culturally sensitive support to students facing complex challenges that impact both their wellbeing and academic journey.

You will expertly coordinate across university functions to manage these sensitive cases with care, ensuring governance and oversight align with policy, regulatory standards, and best practice.

You will work closely with services across the University and take a hands-on role in managing complex cases, including critical incidents such as suicide, sudden death, or serious misconduct. This role is an opportunity to lead improvements in how we support students facing challenges such as sexual harm, domestic violence, mental health concerns, and other serious incidents.

If you’re passionate about making a meaningful impact and ready to help shape a safer, more supportive University community, this is the role for you!

Your responsibilities will include:

• Chair the Student Safer Communities Critical Response Group, ensuring all actions align with established policies and procedures.
• Lead complex case management from resolution to closure, using frameworks, reporting tools, and debriefs to track performance and drive service improvements.
• Monitor and analyse disclosure, report, and case outcome data to drive continuous improvements in systems, processes, documentation, communications and/or prevention and education programs.
• Provide expert advice to leadership on systemic risks, emerging trends and opportunities to enhance complex case management practices.
• Undertake and oversee comprehensive risk and needs assessments to guide support planning and ensure the safety and wellbeing of all involved.
• Coordinate responses to student-related critical incidents in collaboration with Safer Communities and internal teams, ensuring timely and appropriate support is provided.
• Design and deliver educational campaigns, training programs, and resources that promote prevention, awareness, and effective responses to student harm.

We are looking for:

• A postgraduate qualification in Psychology, Social Work, Risk Management, or a related field, or an equivalent combination of relevant experience and/or education/training.
• Extensive experience managing complex student or client cases within a university, legal, government, or human services environment.
• Strong knowledge of trauma-informed practice, duty of care and legislation and policies relevant to the higher education context.
• Proven analytical and problem-solving skills, with the ability to identify systemic issues and implement service and process improvements.
• Experience designing and delivering programs, training or initiatives that promote community education and address problem behaviours.
• Demonstrated project management and organisational skills, with experience leading cross-functional initiatives and balancing competing priorities to meet multiple deadlines in a dynamic environment.
• Proven ability to engage effectively with a broad range of stakeholders, including Legal Services, Counselling and Wellbeing, Academic Registrar, Guild representatives, and Safer Communities.

Role Requirements:
About Curtin University

We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

What We Offer You:

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page!

For more reasons to work at Curtin, please visit https://staff.curtin.edu.au/discover-curtin/

Join Us!

If this sounds like your next role, please click APPLY NOW and provide the following documents:

• CV
• Cover Letter addressing the selection criteria in the advert

If you have any queries in relation to this opportunity or the application process, please contact our careers team on CurtinCareers@curtin.edu.au or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.

Applications close: Sunday, 24 August 2025.

Disclaimer: Please note that there is no standardised time for the closing of adverts on the specified date. Therefore, we recommend submitting your application ahead of this deadline. Late applications will not be considered, and only successful candidates will be contacted.

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.