Student Peer Mentor Lead (Distance Learning Students)

£30,000pa plus Excellent Benefits

Hybrid working with occasional travel to our Coventry Head Office or to one of our UK campuses (Birmingham, Leeds, London or Manchester)

Full-Time Permanent

Read the full job description here

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About the Department:

Our Peer Mentor Leads are an integral part of our Student Experience team, dedicated to providing exceptional pastoral support and career guidance to enhance student welfare. The team ensures that students receive the best possible experience and support throughout their journey from application and admission to graduation.

About the Opportunity:

We are seeking a Peer Mentor Lead to oversee and manage our Peer Mentor Programme for distance learning students. This is an exciting opportunity to play a pivotal role in enhancing the student experience, driving engagement, and supporting retention efforts.

Key Responsibilities:

• Develop and manage the Peer Mentor Programme for distance learning students.
• Guide and support student mentors, ensuring effective processes are in place to welcome and assist new students.
• Act as a student advocate, coordinating relationships between academic staff and students to foster collaboration and community.
• Collaborate with the Academic Persistence Programme team to support retention goals and monitor student engagement.
• Track, analyse, and report on student data to inform programme improvements and enhance outcomes.
• Coordinate and deliver activities aimed at promoting student success and persistence.

About You:

We’re looking for an enthusiastic, proactive, and detail-oriented individual who is committed to making a positive impact on students' academic journeys.

To be successful as a Peer Mentor Lead you should have:

• A strong passion for student success and higher education.
• Excellent problem-solving abilities and the capacity to thrive in fast-paced environments.
• Outstanding communication skills, both written and verbal.
• The ability to work both independently and as part of a team.
• Experience in event coordination or student support is beneficial.

• Previous experience in supporting students, handling complaints, and using CRMs or student records systems is highly desirable.
• Knowledge of data protection principles and student development theory is advantageous.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
• A generous Aviva pension plan, our contributions start at 7%
• PMI or Healthcare Cashback (dependent on role grade)
• Study any Arden course for free, with generous discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other competitive benefits!
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: 15/12/1024

Interviews are scheduled to take place on w/c 6th January 2025.

If you are an existing Arden Student or due to start on a course with us, unfortunately, you are unable to apply for this role due to a conflict of interest with access to systems

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points-based immigration system, however applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.