Student Success Coach

About the Role
The Student Success Coach plays a key role in supporting incoming and continuing students at Swinburne by identifying those who need additional assistance and developing tailored Individual Learning Plans (ILPs) in collaboration with them. By offering personalised advising, mentoring, and close monitoring of these plans, the coach aims to enhance student retention, course completion, and successful transitions into further education, training, or employment. The role involves working closely with teaching departments and connecting students to internal and external support services. Coaches are part of a team-based Community of Practice and report to the program lead within the Pathways and Engagement unit.

This position requires a motivated vocational education professional with experience in supporting diverse learners and offering course and pathway advice. Responsibilities include working across various Swinburne campuses, addressing barriers to student success, facilitating referrals, conducting mentoring sessions, and delivering workshops or presentations as needed. The role also contributes to broader projects, such as developing online transition resources and running orientation and support sessions for new students.

This is a fixed term contract until 31 Dec 2025, with a yearly renewal as a possibility.

About You
To be suitable for this role you will need to have experience in the below:

• Demonstrated experience in related work and study assistance including vocational assistance, study support, recruitment, career guidance and employment services
• Experience with high priority cohort would be desirable
• A proven record of managing customer enquiries and a demonstrated commitment to customer service including follow up and closure activities
• Highly developed verbal and written communication and demonstrated computer skills including the use of word processing, spreadsheets and database applications
• Demonstrated ability to engage and build trust with diverse cohorts and DET Community Services specified high priority groups (e.g. youth, migrants, unemployed, retrenched workers and/or apprentices)
• Excellent communication and interpersonal skills and proven ability to build and maintain effective working relationships with a range of internal and external stakeholders that include employers, educational institutions and community service providers
• Demonstrated ability to contribute to and work effectively in a team environment across a tertiary institution to achieve outcomes
• Demonstrate ability to meet deadlines without compromising close attention to detail and accuracy
• Ability to exercise substantial initiative and sound judgement and to work independently to meet position objectives consistent with the University’s
• Experience in video production and CANVAS resource development

Qualifications
A post graduate degree or vocational qualification in Career Counselling, Community Services, Vocational Training and Assessment with subsequent relevant experience; extensive experience and specialist expertise or broad knowledge or an equivalent combination of relevant experience and/or knowledge of the VET sector.

About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au.

Applications will close on Wednesday 9 July.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at DCR@swin.edu.au or call +61 3 9214 3550.
Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.

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