Student Support Services Coordinator

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Job Description:

Madison College is seeking a Student Support Services Coordinator to join our team. In this role, you'll be a key player in helping current and prospective students navigate the challenges of college life with seamless and efficient support.

If you're passionate about helping others, solving problems, and collaborating in a fast-paced environment, this is the perfect position for you. Your responsibilities will include, working with a team of coordinators, responding to inquiries, intake, triage, referrals, and scheduling appointments for various Madison College Student Affairs units.

As a Student Support Services Coordinator, you will have the chance to work closely with professionals in diverse areas of Student Services, including Enrollment Services, Academic Advising, Counseling, Disability Services, Financial Aid, and more. This cross-functional experience will allow you to develop a broad skill set and gain valuable knowledge while making a real impact on student success.

This position reports directly to the Student Support Services Manager and is a part of a supportive team that prioritizes people-first leadership. You'll receive cross-functional support and training from various service areas to ensure you're well-equipped to assist students effectively.

This is an onsite, full-time, hourly position with flexible hours to accommodate the needs of those we serve. The role requires Monday to Friday availability from 8:00am to 4:30pm, with occasional extended hours until 6:30pm on Mondays and Tuesdays.

Madison College offers an excellent benefits package including vacation, holidays, health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS). We also offer tuition reimbursement and professional development funds to support your growth.

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College-it is the foundation of what we are striving to do. Come be part of our great team!

For first consideration review, please upload a resume by January 20, 2025, at 11:59pm. After this date, the recruitment may close without further notice.

Essential Responsibilities:

Student Assistance and Support:

• Respond to general questions and serve as the primary contact for prospective, current, and applied students, providing detailed information about Madison College Student Services.

• Provides intake, triage, referrals, and appointment scheduling for student affairs units.

• Assist students with various online processes utilizing software, databases, and websites.

• Support students in navigating and completing necessary forms.

• Provide referrals to appropriate experts when needed.

College-wide Programming:

• Collaborates with college partners to support student success

• Serves on college-wide impact teams and committees to represent the perspective of Student Support Services.

• Maintains a commitment to the college mission, vision, and values.

Administrative Support:

• Schedule appointments for various departments, including staffing the Advising Scheduling phone line.

• Answers emails for the Student Support Services Team.

• Intakes forms.

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills, with the ability to clearly convey information to a diverse audience.

• Strong interpersonal skills with the ability to engage, professionally and work collaboratively, with all members of the college community.

• Ability to quickly learn student information systems and office management software.

• Ability to quickly assess situations, think critically, de-escalate and find effective solutions, to student needs and challenges.

• Ability to respond promptly and thoroughly to requests.

• Ability to quickly learn college processes and procedures.

• Familiarity with the needs of a diverse community and the challenges they face in navigating their college experience.

• Ability to handle multiple tasks, shifting priorities, and adapt to the evolving needs of students and the college community.

• Ability to accurately enter and track data, schedule appointments, and ensure that all processes are followed correctly.

Minimum Requirements:

• Associate degree or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

• Two (2) year work experience directly related to the skills, knowledge, and abilities required for successfully performing the duties of this position.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221