Studio Manager

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Rigby Leigh is a fine jewelry studio specializing in handmade engagement rings and custom work, crafted entirely in-house. We’re looking for someone who wants to be part of a small, focused team. Essentially the role is about communication, content capture, long term project execution and organizational management.

This role is direct and performance-driven, but we also value warmth: our customers are often making once-in-a-lifetime purchases, and how we communicate matters.

This position begins as a 3-month contract (paid position) as a mutual trial period. At the end of 90 days, the role transitions to a permanent full-time position for the right candidate.

The Role:

You will take ownership of daily studio operations across customer communication, content capture coordination, long-term project completion, and in-store client experience.

This is not a passive support role. Your tasks will be yours to take ownership of.

Core Responsibilities:

1) Customer Communication & Sales Process (Primary Daily Focus)

• Manage inbound customer emails (custom design, stone selection, pricing, timelines)
• Guide customers through decisions clearly, calmly, and confidently
• Select, photograph, and send gemstone options
• Prepare pricing details and keep accurate records
• Track conversations and follow up consistently
• Support and conduct in-person sales in the storefront

2) Content Capture & Social Media Coordination

• Plan what needs to be captured each day/week
• Prompt and schedule content capture in the studio (“We need to film this today”)
• Capture photos + short-form video (iPhone-level is fine)
• Organize and deliver content to our Social Media Manager
• Communicate clearly about content needs and timelines

3) Long-Term Project Ownership

• Take operational projects from start to completion without constant oversight Example: cataloguing and listing all gemstones on the new site (photos, measurements, descriptions, uploading, consistency)

4) Storefront Presence & Client Experience

• Greet customers, answer questions, and guide in-person conversations
• Speak confidently about the work, materials, and design process
• Represent the brand with professionalism and warmth

Who This Role Is For:

You’ll do well here if you:

• Naturally organize your day and follow through
• Enjoy completing tasks and closing loops
• Communicate clearly in writing and in person
• Can juggle multiple threads without dropping details
• Learn quickly and apply feedback consistently
• Take ownership and don’t wait to be told what needs doing

Jewelry experience is not required. Reliability and execution are.

What Success Looks Like in the First 90 Days:

By the end of 90 days, you should be able to:

• Own the inbox: respond in Rigby Leigh’s voice, keep conversations organized, and follow up without reminders
• Run the daily rhythm: manage priorities, keep tasks moving, and keep the studio on track
• Deliver consistent content flow: ensure content is captured and sent to the Social Media Manager on schedule
• Handle storefront interactions: confidently greet and assist customers in person
• Complete at least one meaningful project end-to-end (example: a structured gemstone cataloguing workflow or a first batch of site listings)

We’ll define the exact 90-day targets together during onboarding so expectations are clear.

Compensation

• Salary: $50,000+ starting, depending on experience

Structure: 3-month contract → permanent full-time role (mutual fit)

Pay: From $50,000.00 per year

Benefits:

• Paid time off

Application Question(s):

• Describe a project or task you completed independently from start to finish.

What was the goal, what steps did you take, and what was the result?

• This role involves managing multiple responsibilities at once (emails, content capture, projects).

How do you typically organize your work when several tasks need attention?

• Why does this role interest you specifically?

Work Location: In person