Subject Matter Expert - Client Servicing

PMS Specialist

The Team:

This team will combine expertise across the PMS core functions ranging across clients front, middle, and back office. This team has expertise on Enfusion PMS tools and workflows that generate Trades and Orders, and integrates that with their knowledge of P&L, NMV calculations and a fundamental understanding of basic accounting principles. With such a breadth of scope that spans the entirety of Enfusion’s core PMS module; new joiners have the opportunity to pick their areas of strength and develop these further, and more tenured members find themselves with the skills and experience to comfortably solve for complex PMS issues that overlap across functional areas. Those interested in front-office trading workflows will spend time advising traders and PM’s systematically rebalance portfolios to defined targets, remodel portfolio weightings towards benchmarks, and support other niche ad-hoc trading workflows.

Those more inclined towards P&L and Accounting will focus on P&L, NMV, and Exposure calculations, Position Accruals and Payments management, Total Return Swap and Short Borrow Agreement Configurations, Tax Lot analysis, and complex General Ledger Accounting queries. The overarching skill members will develop is an innate ability to confidently navigate across the natively linked PMS / Accounting System and recognize patterns and relationships that will ultimately allow them to solve the clients request. Lastly, in numerous cases this team will overlap with the Val & Risk team, particularly with decomposing P&L on Bonds, Credit Instruments, and other OTC Products. The two teams will be highly integrated not only in their work for clients but in their shared requirement to upscale other members of the Client Services organization.

What You’ll Do:

• Assist clients in creating intelligent and flexible order creation workflows that fit client specific requirements.
• Develop a strong understanding of PMS Trade Creation Tools, such as Position Transfers, Corporate Action Processing, Option Processing, Futures Rolls, etc. Assist clients in booking these internal trades ensuring correct P&L after updates.
• Take ownership of Trade Allocation and Trade Commission set-ups
• Expertise in decomposing P&L for Listed Products, breaking down Unrealized and Realized Components into the most P&L components to justify the system calculations or identify and address the root issue for a P&L query.
• Calculate NMV, Exposure, and Monetized Greeks
• Develop a holistic understanding of the PMS <> GL Relationship in order to take on high complexity GL queries regarding Financial Statements Investigations and PMS/GL Breaks

What You’ll Need:

• Bachelor’s degree from and an accredited university or college in Finance, Accounting, Economics, or related field. Additional experience in Mathematics or other high level quantitative experience is a bonus
• 3+ years of experience in client support for Portfolio Management Systems for Asset Managers, or experience in Middle Office/Operations at either an Asset Manager, Bank, or Administrator
• Superior analytical and problem-solving skills
• Ability to handle and prioritize multiple tasks and work independently
• Confident and calm demeanor
• Experience in financial services a strong bonus
• Previous client-facing experience and experience handling client escalations is a strong bonus.