Subject Matter Expert (Sme Pharma)

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• 8+ years of relevant experience.
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office

• Provide insights into pharmaceutical retail trends, prescription and over-the-counter (OTC) product demand, and customer purchasing behaviors
• Advise on product mix, seasonal demand, and new product introductions for prescription drugs, OTC products, health supplements, and wellness items.
• Recommend store layouts, merchandising strategies, and inventory management to enhance efficiency and profitability.
• Strategize to improve prescription and OTC sales while minimizing stockouts and expiries.
• Handhold the adoption of technology solutions such as point-of-sale (POS) systems, e-prescription integrations, and customer loyalty programs
• Monitor key performance indicators (KPIs) such as sales revenue, gross margin, customer satisfaction, and inventory turnover.
• Design and develop promotional strategies, discounts, and campaigns tailored to customer needs.
• Suggest solutions to enhance the in-store and online customer experience, such as personalized consultations, home delivery, and digital engagement.
• Recommend usage of platforms such as e-commerce, mobile apps, and digital health tools to expand the retail pharmacy’s reach.
• Evaluate market data and competitor activities to identify opportunities for growth and differentiation.
• Work on omnichannel strategies, integrating online and offline customer experiences.
• Collaborate with supply chain teams to ensure efficient sourcing, stocking, and distribution of pharmaceutical products.
• Evaluate vendor performance and negotiate better terms for inventory procurement.
• Conduct training sessions for retail staff to improve their knowledge of pharmaceutical products and compliance requirements.
• Share a challenging situation you encountered on a project. Sharing the conditions and the outcome
• Handle changes in the scope that alters the timeline from a few months, instead to a few days.
• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Creating a pleasant working environment that inspires the team.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills