Subsidy And Collections Coordinator

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Subsidy and Collections Coordinator

Full-Time

At Community Care Durham (CCD), coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people wherever they choose to call home. As the largest community support services agency in Durham Region, CCD collaborates with its partners and the broader community to address community issues and support local citizens to achieve their goals to live independently.

Reporting to the Supervisor, Accounting, the Subsidy and Collections Coordinator is responsible for overseeing the administration of client subsidy programs and managing the collections process for outstanding balances. This role ensures accurate processing of subsidies, timely collection of payments, and compliance with applicable funding guidelines and company policies. The coordinator serves as a key point of contact between clients and internal departments, contributing to the organization’s financial stability and client support.

Responsibilities include but are not limited to:

• Processes and manages subsidy applications, approvals, renewals, and terminations;
• Verifies eligibility and maintains accurate documentation for all subsidy recipients;
• Communicates with clients and external agencies to ensure timely submission and processing of subsidy-related paperwork’
• Tracks and reconciles subsidy payments and ensures accurate billing and reporting;
• Monitors outstanding accounts receivable and follows up on delinquent payments;
• Communicates with clients regarding balances, payment arrangements, and financial assistance options;
• Maintains detailed records of all communications, payment plans, and collection activities;
• Collaborates with finance and billing teams to ensure accurate invoicing and account reconciliation;
• Escalates unresolved or severely delinquent accounts in accordance with company policy;
• Prepares and maintains regular reports on subsidy utilization, collections performance, and account status;
• Ensures compliance with all applicable laws, regulations, and internal policies;
• Supports audits or reviews by providing necessary documentation and reports.

Qualifications required:

• Post secondary education in business, finance, or a related field is an asset
• 2+ years of experience in subsidy administration, collections, accounts receivable, or financial coordination
• Strong organizational, problem-solving, and communication skills
• Ability to handle sensitive and confidential information with discretion
• Knowledge of relevant subsidy programs (e.g., childcare, housing, or government assistance) is a strong asset
• Proficiency in Microsoft Office and financial software (e.g., Sage Intacct, Excel, database systems).
• Sensitivity to the needs of the vulnerable population with disabilities, including challenges in cognition
• Satisfactory Police Vulnerable Sector Check
• Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies

Compensation: Starting at $46,000 annually; three (3) weeks’ vacation per year of work (pro-rated to hours worked); 9 paid (including stat) holidays, 3 float days; health, insurance, and pension benefits when eligible.

* Pay will be commensurate based on education and experience

Please apply in writing referencing posting #2025-46 outlining qualifications and experience by 4:00pm on

Tuesday August 26, 2025, to

Human Resources, Community Care Durham email: careers@communitycaredurham.on.ca

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Work Location: In person

Application deadline: 2025-08-26
Expected start date: 2025-10-06